See all properties
Save

Rako Hananoi Hotel

3.0 star property

Photo gallery for Rako Hananoi Hotel

Hot springs
Hot springs
Hot springs
Terrace/patio
Japanese-Style Room - Non-Smoking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View map
2-1200-3 Takashima, Suwa, Nagano-ken , 392-0022
  • Place, Lake Suwa
    ‪1 min walk‬
  • Place, Suwashi Kohan Park
    ‪10 min walk‬
  • Place, Katakura Hall
    ‪12 min walk‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪43 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Japanese-Style Room - Non-Smoking

Japanese-Style Room - Non-Smoking

Japanese-Style Room - Non-Smoking

  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Standard Single Room - Non-Smoking

Standard Single Room - Non-Smoking

Standard Single Room - Non-Smoking

7.0 out of 10
Good
(2 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Similar properties

Universal Suite 6F, Non Smoking | Bathroom
Kamisuwa Onsen Hotel Shinyu
Kamisuwa Onsen
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.5 out of 5, Wonderful, 279 reviews
The price is AU$317
1 June - 2 June
Kamisuwa Onsen Hotel Shinyu

About the area

Suwa

With a stay at Rako Hananoi Hotel in Suwa (Kamisuwa Onsen), you'll be steps from Lake Suwa and 11 minutes by foot from Takashima Castle. .This hotel is 2 mi (3.3 km) from Tateishi Park and 10.9 mi (17.6 km) from Kirigamine Highland.

What's nearby

  • Lake Suwa - 1 min walk - 0.1 km
  • Takashima Castle - 9 min walk - 0.8 km
  • Suwashi Kohan Park - 10 min walk - 0.9 km
  • Katakura Hall - 12 min walk - 1.0 km
  • Lake Suwa Geyser Center - 20 min walk - 1.7 km

Getting around

  • Kamisuwa Station - 19 min walk
  • Shinshu - Matsumoto Airport (MMJ) - 41 min drive

Restaurants

  • ‪LOUNGE REYNA - ‬12 min walk
  • ‪ラーメン くじら家 - ‬11 min walk
  • ‪原田泰治美術館 - ‬13 min walk
  • ‪わけしめ亭 - ‬8 min walk
  • ‪Le Pommier - ‬10 min walk

About this property

Rako Hananoi Hotel

Rako Hananoi Hotel offers 155 accommodations with slippers and hair dryers. 26-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bidets, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Make yourself at home in one of the 155 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as desks and electric kettles.
Don't miss out on recreational opportunities including hot springs and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge, and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Rako Hananoi Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 2:30 PM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Hot springs
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Terrace

Spa

  • Hot springs
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 12 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 26-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Rako Hananoi Hotel Suwa

Rako Hananoi Suwa

Rako Hananoi

Rako Hananoi Hotel Suwa

Rako Hananoi Hotel Hotel

Rako Hananoi Hotel Hotel Suwa

Rako Hananoi Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

kenji

Stayed 3 nights in Aug 2025

2/10 Terrible

Jae You

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended.

Not good. Breakfast was not good. Had meal from convenient store instead of hotel. All payment has done when I booked but hotel tried to charge tax when I check out. Terrible!
Stayed 2 nights in Jul 2019

4/10 Poor

lex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

downgraded us to small room

we have booked and paid extra for bigger size room in weeks ago before our trip, with lake view and non smoking(which is very important for us) . but they offered us a smelly smoking room , we requested a non smoking room again they just downgraded us to a small room with no lake view. and when we checked out they charged us another y300 for 'onsen'. we don't even used that. we felt like cheated . wouldn't go back again. hotel is old and carpet in room smell bad n dirty.
Stayed 1 night in Jun 2018

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort

Whistlestop if you must

Average hotel with good staff but very overpriced for what it offers.
Stayed 2 nights in May 2017

10/10 Excellent

YUKI

Stayed 1 night in Nov 2025

6/10 Okay

ミツノリ

Travelled with family
Liked: Cleanliness, staff & service, amenities
温泉が良かったです。
Stayed 1 night in Nov 2025

10/10 Excellent

Atsuko

Travelled with family
Liked: Cleanliness, amenities
とても良い
Stayed 1 night in Nov 2025

8/10 Good

kazuko

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの笑顔の対応がとても嬉しかった お風呂のアメニティも揃っており清潔感もあった 朝食のご飯は冷たかったが、クロワッサンが今までで一番美味しいものと感じました
Stayed 1 night in Aug 2025

8/10 Good

マサユキ

Liked: Amenities
お部屋の匂いが少し気になりました。
Stayed 2 nights in Jul 2025

8/10 Good

きいち

Liked: Amenities
部屋も綺麗で、静かでゆっくり出来ました。 朝食も料理の数が多く、満足しています！ 諏訪湖湖畔に有り、朝早くの散歩にも適していて、とてめ良いホテルだと思います！
Stayed 1 night in Jul 2025

10/10 Excellent

としお

近くに美味しいお好み焼き屋さんありました 歩いて10分位
Stayed 1 night in Jul 2025

8/10 Good

ともこ

Stayed 1 night in Jul 2025

10/10 Excellent

こういち

料理が美味しかったです👍
Stayed 1 night in Jul 2025

8/10 Good

Kiyoshi

Stayed 1 night in Jun 2025

10/10 Excellent

L

Stayed 1 night in Jun 2025

10/10 Excellent

みどり

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

shigeo

Liked: Cleanliness, amenities, property conditions & facilities
おもったより大きなホテルで立派でした。 露天風呂からは諏訪湖もみれましたが、右側の病院がきになりました。 フロントの方も親切でいろいろ教えていただきましたので助かりました。 おかげ様で、翌日は自転車で諏訪湖一周し、最高の諏訪の空気をあじわえました。
Stayed 1 night in May 2025

6/10 Okay

TIHORU

Stayed 1 night in May 2025

8/10 Good

Ryota

Liked: Staff & service
Stayed 3 nights in May 2025

8/10 Good

naomichi

Liked: Cleanliness, property conditions & facilities

静かな朝食を楽しみたかった

中国からの団体を受け入れていたようで、静かに早朝の朝食を楽しむつもりが、突然騒がしくなってしまった。ホテルの施設やサービスの問題では無いが、外国人の団体が多く来るホテルと知っていれば予約してしなかった。
屋上テラスからの諏訪湖の眺めは最高でした
Stayed 1 night in Apr 2025

6/10 Okay

Hideki

Business traveller
Stayed 1 night in Apr 2025

8/10 Good

OSAMU

Stayed 1 night in Mar 2025

6/10 Okay

??

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
コロナ禍での大変な中、スタッフさんの接客は良かったです。 施設に関しては、たまたま諏訪湖の花火が見れて良かったです。 ただ、てっきり部屋から諏訪湖が一望出来ると思ったら、本館の部屋は諏訪湖正面側に客室が向いていないため、次回はパレス館の眺望がよろしい部屋に宿泊をさせていただきたいです。 全体的には悪くないですが、老朽化している箇所や、部屋の備品等、見受けました。 パレス館の2階が朝食会場になっており、朝食後、諏訪湖の方へ散歩をしようと「パレス館にもフロントがあるのかな？」と思い、パレス館の1階にいくと、導線が全くわからず、1Fに入っている会社に入りそうになってしまいました。 特に、パレス館に関しては、施設の宿泊者の導線をもう少しわかりやすいようにしていただければ幸いです。
Stayed 1 night in Aug 2022

6/10 Okay

YOSHIDA

Disliked: Cleanliness
Stayed 1 night in Jul 2022

8/10 Good

Kaori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
連泊の場合、タオルだけ交換、という項目があるといいなと思います。アメニティはあまり使わないので、それを再びもらうともったいないです。
Stayed 3 nights in Jun 2022