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Hard Rock Hotel Marbella – Puerto Banús

4.0 star property

Photo gallery for Hard Rock Hotel Marbella – Puerto Banús

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Property video
Classic Room | Balcony view
Buffet
Designer store

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

View map
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660
  • Place, Puerto Banús Marina
    ‪11 min walk‬
  • Place, El Corte Ingles Shopping Center
    ‪11 min walk‬
  • Place, Puerto Banús Beach
    ‪18 min walk‬
  • Airport, Málaga (AGP)
    ‪41 min drive‬

Room options

View all photos for Classic Room

Classic Room

Classic Room

8.8 out of 10
Excellent
(38 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Silver)

Suite (Silver) | Living area

Suite (Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Studio Suite, Pool View

Studio Suite, Pool View

Studio Suite, Pool View

7.8 out of 10
Good
(7 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Gold)

Suite (Gold) | Living area

Suite (Gold)

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

7.8 out of 10
Good
(11 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

8.4 out of 10
Very good
(29 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

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About the area

Marbella

Located in Marbella (Puerto Banús), Hard Rock Hotel Marbella – Puerto Banús is within a 15-minute walk of El Corte Ingles Shopping Center and Puerto Banús Marina. .This spa hotel is 1.1 mi (1.8 km) from Puerto Banús Beach and 14.8 mi (23.8 km) from Cabopino Beach.

What's nearby

  • Centro Plaza - 5 min walk - 0.5 km
  • Playas del Duque - 7 min walk - 0.6 km
  • Puerto Banús Marina - 11 min walk - 1.0 km
  • El Corte Ingles Shopping Center - 11 min walk - 1.0 km
  • Puerto Banús Beach - 18 min walk - 1.5 km

Getting around

  • Malaga Airport (AGP) - 50 min drive

Restaurants

  • ‪Rosas Cafe - ‬5 min walk
  • ‪Breathe - ‬4 min walk
  • ‪Ground - ‬5 min walk
  • ‪spisa - ‬6 min walk
  • ‪Cheat - ‬2 min walk

About this property

Hard Rock Hotel Marbella – Puerto Banús

Art Deco hotel with 2 restaurants and 2 outdoor pools
Hard Rock Hotel Marbella – Puerto Banús offers 383 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock SPA has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 383 air-conditioned rooms featuring minibars and espresso makers. Your memory foam bed comes with premium bedding. 55-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sessions, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 11:00 AM.
Sessions - This buffet restaurant serves breakfast only.
Noyane - Asian Cuisine - Onsite restaurant. Open daily.
Suena Chido - Onsite rooftop bar. Open daily.
Gmt +1 - Onsite lobby lounge. Open daily.
Eden Pool Club - Onsite bar. Open daily.
24-hour room service is available.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night, plus a one-time cleaning fee of EUR 75
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 125 per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: EUR 20 per night
  • Pet fee: EUR 50 per pet, per night plus EUR 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean and Safe (Palladium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Hotel
Hard Rock Hotel Marbella – Puerto Banús Marbella
Hard Rock Hotel Marbella Adults Only Recommended
Hard Rock Hotel Marbella – Puerto Banús Hotel Marbella
Hard Rock Hotel Marbella – Puerto Banús Adults Recommended

Hard Rock Hotel Marbella – Puerto Banús Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 818 reviews
Rating 8 - Good. 185 out of 818 reviews
Rating 6 - Okay. 79 out of 818 reviews
Rating 4 - Poor. 25 out of 818 reviews
Rating 2 - Terrible. 36 out of 818 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

andrew

Stayed 3 nights in May 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, hotel staff where unbelievable they where super helpful and was able to sort any issue or request we had, 10 out of 10 service and cleanliness
Stayed 6 nights in Jun 2025

4/10 Poor

Omar Walid

Stayed 1 night in Jun 2025

10/10 Excellent

Eli

Stayed 1 night in Jun 2025

2/10 Terrible

Chirag

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Honeymoon Experience – Ants, Poor Service & Zero Accountability We booked a suite at Hard Rock Hotel Marbella for our honeymoon and it turned out to be one of the worst decisions. The room had ants all over, including the bed. Repeated calls to reception went unanswered, and I had to physically go to VIP check-in to raise the issue. Even after that, it took hours to get a downgraded replacement room, wasting half our day. Throughout the stay, the front office barely picked up calls (60-70% of the time). I had to go down in person just to request basic things like cutlery — which still took over an hour to arrive. Housekeeping entered the room unannounced before checkout time, violating our privacy. When I asked to speak with the General Manager, I was refused. This stay ruined part of our honeymoon. Some staff were polite, but overall, the service and management were absolutely unacceptable for a property of this brand. Would not recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to relax and have fun
Stayed 1 night in Jun 2025

8/10 Good

Rubinder

Stayed 4 nights in May 2025

10/10 Excellent

Asher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in May 2025

8/10 Good

casey

Stayed 3 nights in May 2025

8/10 Good

Blanca Ly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place! Far from the ocean
Stayed 3 nights in May 2025

6/10 Okay

Amarveer

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel was very nice, and the area was very nice. It's walkable for the most part and the view from the hotel was awesome. The only problem(s) were was that there were ants in our washroom we called and someone did come. However, they sprayed bug spray in our washroom and we had to sleep with the smell of that heavy, hard to breathe bug spray. The other thing was our A/C didn't work at first, then for some reason it started working. The staff was friendly, and the hotel overall is visually very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

6/10 Okay

Suria

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel but won’t stay again.

When we checked in to our room, I tried calling reception and was on hold for 15 mins with no answer so had to physically head downstairs (which was a trek considering where our suite was). There was a weird loud vibration noise in the room every 20 mins or so which would sometimes wake me up at night. The shower temperature and pressure kept changing whilst it was on and the handwash bottle was broken. The upstairs poolside service was really slow and not because of the staff who were lovely, but because the hotel only had two staff working there. I also didn’t get any perks of being a Hotels.com gold member. The food was nice and the spa massage was relaxing. The staff were also friendly (just too busy). The location is also great, with nice restaurants in walking distance and a mini market opposite. Overall, I would not stay at this hotel again, it did not live up to the Hard Rock name and there are nicer alternatives.
Stayed 4 nights in May 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Ella

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Danny

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Ashley

Stayed 4 nights in May 2025

4/10 Poor

Kira

Stayed 3 nights in May 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, great breakfast
Stayed 1 night in May 2025

2/10 Terrible

Lorin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good hard rock

Place is not a new place, but a renovation of an old hotel done in a poor design. Rooms are sub-par.. very small under 200 sq ft, even though it is advertised at 269. Place is dirty.. minimum staff at least at night.. air filter to the room was dirty
Stayed 2 nights in May 2025

10/10 Excellent

Qais

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great staff, luxurious rooms and accessible.
Stayed 2 nights in May 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel
Stayed 3 nights in May 2025

8/10 Good

Manoj, Kenton

Stayed 1 night in May 2025

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, modern and chic. Food was amazing, rooms are super nice and well equipped. Everyone in their staff were fantastic and helpful. The bell boy Guillermo and the staff at the reception went above and beyond and were super friendly and helpful with all our needs. The cleaning lady assigned to our rooms was always cheerful and was always very attentive to all our needs. Definitely recommend staying here.
Stayed 3 nights in May 2025

10/10 Excellent

Stuart Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025