10/10 Excellent
Charleen
Travelled with family
22 Mar 2025
Liked: Cleanliness, staff & service, amenities
The staff, especially the front desk, were great! We booked an extra night after original booking but there was only availability for a different type of room. The front desk kindly did their best to make the transition smooth to the other room on night two since they were sold out and cold not offer the same type of room. Our first room did not give us a great impression at all (room 122). It desperately needs painted and had paint patches all over the walls. The nightstand looked dirty but needed painted. The bathroom could use a little extra scrubbing on the dirt build up. Our second room made up for it and gave us hope that Kingsail is aware of making improvements. We will return, but will request a room that "feels" cleaner with updated paint and less patchiness. Pool and lagoon were quite enjoyable as well!
Charleen
Stayed 1 night in Mar 2025