Manchester Ski Resorts

Overall very pleased.

Overall best experience. The only one thing that did not satisfy me was the pool water. It requires more attention, like purification of the pool water.

I’m really disappointed with my experience. I booked a stay but unfortunately wasn’t able to come because my daughter came down with the flu. I did the responsible thing by not showing up and potentially exposing staff and other guests to illness. Expedia even reached out to the hotel on my behalf to explain the situation, but despite that, the hotel refused to issue any kind of refund. On top of that, I kept getting the runaround—every time I called, I was told the manager wasn’t available. It felt like they were just avoiding the situation instead of trying to help or even have a conversation about it. It’s frustrating that there was no understanding or flexibility given the circumstances. I wasn’t canceling for no reason—I was trying to protect others. Based on this experience, it feels like customer care isn’t a priority here. If you ever find yourself sick or dealing with a family emergency, don’t expect any compassion or accommodation—you’ll still lose your money.

Clean and best and simple oarking

Unfortunately the shower curtain and bathroom counter were full of hair, like the person who stayed before me had cut their hair in it and it was everywhere. But the staff were really nice and customer service oriented so they made it a nice stay.

The floor we were on was loud