Welcoming staff (Jessica) was prompt, polite and efficient. The apartment was clean, soundproof from the outside. The bed and most importantly the bed linen is 5star quality. One critique, no mirror in the bathroom, I had to step out, close the curtains turn the lights on just to shave next to the bed. I understand the bathroom had all the disabled facilities but I am sure even disabled people need to look in the mirror and shave as well. I had a comfortable stay and would recommend this service to anyone unsure of what to expect, a fab experience.