6/10 Okay
Diana
Travelled with partner
15 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, the hotel is clean and modern, and has an excellent location, near Callao, Puerta del Sol, Plaza Mayor, Mercado San Miguel, and the Gran Via. You can walk to most things and are close to 3 metro stations. The staff was wonderful and immediately took care of every issue. But our room was tiny – just enough room for a king bed, a chair, small table, and two nightstands, no dressers. There’s a small closet, but the safe inside is at least 7 feet high, and we had no way of reaching it or seeing into it. There is an espresso maker, a hair dryer, and a large screen wall-mounted TV (which fortunately did get Netflix, Amazon, Apple, etc.), but not much else. There was no refrigerator, but when we asked, they brought one. So we had to keep an extra card key in the slot at all times in order to keep the power to the refrigerator on.The bathroom was functional but small, and had a glass door, which means that from the bedroom you can see and hear everything that goes on in the bathroom – no privacy. There is a hand shower and rain shower, but the hotel only provides shower gel and shampoo, no other bath amenities. The bathroom has no fan, and there is a motion-sensor light that you can’t turn off or adjust. It goes out while you’re sitting still on the toilet, and turns on any time you move, whether you want it on or not. The breakfast bar is nice – meats, cheeses, eggs, pastries, yogurt, fruit – but it can get extremely crowded, and you may need to wait to be seated.
Diana
Stayed 6 nights in May 2025
