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BYPILLOW Callao

2.0 star property

Photo gallery for BYPILLOW Callao

Deluxe Double Room, City View
Terrace/patio
Reception
Standard Double Room, Terrace
Standard Double Room, Terrace | Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle de Jacometrezo 1, Madrid, 28013
  • Place, Plaza de Callao
    ‪1 min walk‬
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior)

Standard Double Room (Interior)

8.0 out of 10
Very good
(3 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Terrace

Standard Double Room, Terrace

Standard Double Room, Terrace

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Madrid

With a stay at BYPILLOW Callao, you'll be centrally located in Madrid, steps from Gran Via and 6 minutes by foot from Puerta del Sol. .This hotel is 0.4 mi (0.7 km) from Plaza Mayor and 0.2 mi (0.3 km) from Plaza de España - Princesa.

What's nearby

  • Plaza de Callao - 1 min walk - 0.0 km
  • Gran Via - 1 min walk - 0.1 km
  • Plaza de España - Princesa - 3 min walk - 0.3 km
  • Puerta del Sol - 6 min walk - 0.6 km
  • Plaza Mayor - 8 min walk - 0.7 km

Getting around

  • Callao Station - 1 min walk
  • Madrid Principe Pio Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive

Restaurants

  • ‪Terraza De Gourmet Experiencie Callao - ‬1 min walk
  • ‪Papizza - ‬1 min walk
  • ‪Re:fuel - ‬2 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪Despacito - ‬2 min walk

About this property

BYPILLOW Callao

BYPILLOW Callao offers 16 accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include slippers and hair dryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 16 guestrooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and slippers.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (80 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

This property enforces quiet hours from 10:00 PM to 9:00 AM

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

L H CALLAO SELECTION

L&h Callao Selection Madrid

L&H CALLAO SELECTION (Adults only) Hotel

L&H CALLAO SELECTION (Adults only) Madrid

L&H CALLAO SELECTION (Adults only) Hotel Madrid

BYPILLOW Callao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 37 out of 46 reviews
Rating 8 - Good. 5 out of 46 reviews
Rating 6 - Okay. 1 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 1 out of 46 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff was extremely helpful.
Stayed 6 nights in Feb 2026

10/10 Excellent

Yusri

Liked: Cleanliness, staff & service, amenities
This is a boutique hotel. Its very quiet. Walkable everywhere. Had a good view. The staff Kevin and Gloria is very courteous, friendly and helpful. Very convenient its close to subway station. I would recommend this cute hotel.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jayden Adhip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great no-frills hotel, excellent location, clean rooms, good service, zero complaints! 100% recommended
Stayed 4 nights in Jan 2026

10/10 Excellent

maxwell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Simple hotel, great location, perfect for a quick and romantic European getaway
Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The place place ever to stay in Madrid
Stayed 5 nights in Oct 2025

10/10 Excellent

Gerardo

Stayed 4 nights in Nov 2025

10/10 Excellent

Roger Akiki

Stayed 1 night in Nov 2025

8/10 Good

Guillermo

Stayed 4 nights in Oct 2025

10/10 Excellent

Giovann, Cayey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel location is perfect.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristian

Stayed 3 nights in Oct 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!
Stayed 7 nights in Oct 2025

10/10 Excellent

Diana

Stayed 7 nights in Oct 2025

8/10 Good

Andres, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ideal para descansar bien, moverse mucho y ser bien atendido Tuve una grata experiencia en el hotel H&L Callao. Las habitaciones están en excelente estado: limpias, modernas y con acabados que transmiten frescura y cuidado. Pero hay algo que personalmente valoro mucho y este hotel lo cumple con creces: los colchones y la lencería de cama son de primera. Dormir bien es fundamental para mí, y aquí el descanso fue realmente reparador. El servicio del staff es otro gran punto a favor. La atención fue increíble de principio a fin —cordiales, atentos y siempre dispuestos a ayudar con una sonrisa. Se agradece ese tipo de calidez. La ubicación es estratégica: perfecta para moverse por la zona, caminar, conocer y estar bien conectado. Eso sí, vale la pena tener claro que tanto las habitaciones como las áreas comunes son reducidas. No es un hotel para pasar el día, sino más bien para llegar, dormir y salir a explorar. En resumen: si tu plan es recorrer los alrededores y regresar solo a descansar, este hotel cumple con todo lo esencial y más. Cómodo, limpio, bien ubicado y con un staff de primera. ¡Recomendado!
Stayed 2 nights in Oct 2025

4/10 Poor

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close
Stayed 1 night in Oct 2025

10/10 Excellent

Erich

Stayed 3 nights in Oct 2025

10/10 Excellent

Doira

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location! Staff was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

DAVID E JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lizandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Súper recomendable 🙌
Stayed 5 nights in Feb 2026

10/10 Excellent

Rodrigo alviso

Business traveller
Liked: Cleanliness, staff & service, amenities
Limpieza y excelente servicio
Stayed 3 nights in Jan 2026

2/10 Terrible

Guillermo

Liked: Cleanliness, staff & service
Disliked: Amenities
Mucho ruido y fea habitación
Stayed 1 night in Jan 2026

10/10 Excellent

Kai

Business traveller
Liked: Cleanliness, staff & service, amenities
Super sentralt, hyggelig og god service, rent og moderne. Kan absolutt anbefales!
Stayed 1 night in Jan 2026

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Clean, although small, quiet, in a walking distance from the main touristic atractions, kind staff. I personally thank Junior and Kevin at the reception desk.
Stayed 4 nights in Jan 2026

10/10 Excellent

mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE TRATO
Stayed 1 night in Jan 2026

10/10 Excellent

ALLEN

Liked: Cleanliness, staff & service, amenities
personal amable hotel muy bien ubicado y funcional , pequeño pero pues para ir a dormir
Stayed 1 night in Jan 2026

10/10 Excellent

ALLEN

Business traveller
Liked: Cleanliness, staff & service, amenities
lugar perfecto
Stayed 1 night in Jan 2026