6/10 Okay
Ray
Travelled with family
1 July 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I will probably not stay at this property again, primarily because of issues with the shuttle service. This hotel is within site of the Madrid airport and obviously most of the people who stay here are flying in and out of the airport. There isn't anything else near the hotel that would lure people to stay here.
So, it was very disappointing that the shuttle service was very poor. First, they only offer shuttles every 45 minutes and can only take 13 people at a time. You cannot sign up for the shuttle ahead of time; instead, they tell you to come down at least 15 minutes before departure time and wait in line. When we arrived on time to get in line, there were already more than 13 people, which meant we would have to wait an additional 45 minutes. We needed to be at the airport sooner, so we had to call an Uber to take us to the airport. Thus, we were not able to use one of this hotel's main selling points (free shuttle to and from the airport). We had other options with lower nightly rates that we did not choose because they did not offer free shuttle service. So, beware!
Ray
Stayed 1 night in Jun 2025