Avoid This Hotel – You’ll Regret It
I rarely write negative reviews, but my experience at Hotel Liabeny was so poor I feel obligated to warn others. This place is rated 4.5 stars, but it is far from deserving that score. Yes, the location is excellent, but that’s where the positives end. My first room had an ant infestation. When I asked to be moved, the front desk staff gave me dismissive looks instead of an apology. There’s no iron or ironing board in the entire hotel – only a paid ironing service, which is absurd for a hotel in this category. The shower was unclean, with mould in the first room and hair left behind in the second. In the gym, the water dispenser stayed empty for my entire 60-minute workout despite two calls requesting it be refilled. Breakfast was underwhelming, with limited and unappealing options. Housekeeping left a used coffee mug in my room and didn’t replenish drinking water, even in 40°C heat.
With so many better hotels in Madrid’s city center, don’t be fooled by the high rating – book elsewhere. I wish I had.