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Hostal El Pilar

2.0 star property

Photo gallery for Hostal El Pilar

Front of property
Reception
Quadruple Room, Private Bathroom
Terrace/patio
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle de las Carretas, 13, Madrid, Madrid, 28012
  • Place, Puerta del Sol
    ‪1 min walk‬
  • Place, Plaza de Santa Ana
    ‪3 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Double Room, Private Bathroom

8.0 out of 10
Very good
(30 reviews)
  • City view
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, Private Bathroom

7.8 out of 10
Good
(20 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Similar properties

Terrace/patio
Hostal América
Madrid Centro
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
4.2 out of 5, Very good, 332 reviews
The price is AU$98
includes taxes & fees
5 Apr - 6 Apr
Hostal América

About the area

Madrid

With a stay at Hostal El Pilar, you'll be centrally located in Madrid, steps from Puerta del Sol and 6 minutes by foot from Plaza Mayor. .This hostal is 0.3 mi (0.5 km) from Gran Via and 0.7 mi (1.1 km) from National Prado Museum.

What's nearby

  • Puerta del Sol - 1 min walk - 0.1 km
  • Preciados Street - 1 min walk - 0.1 km
  • Plaza de Santa Ana - 3 min walk - 0.3 km
  • Gran Via - 5 min walk - 0.5 km
  • Plaza Mayor - 6 min walk - 0.6 km

Getting around

  • Sol Station - 3 min walk
  • Madrid Recoletos Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 30 min drive

Restaurants

  • ‪Burger King - ‬1 min walk
  • ‪Rosi La Loca - ‬1 min walk
  • ‪Bodegas Melibea - ‬2 min walk
  • ‪Dubliners - ‬1 min walk
  • ‪La Adriana - ‬1 min walk

About this property

Hostal El Pilar

Hostal El Pilar offers 38 accommodations with safes and complimentary toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Stay in one of 38 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a vending machine.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

El Pilar Hostal
Hostal El Pilar
Hostal Pilar
Hostal Pilar Hostel
Hostal Pilar Hostel El
Hostal El Pilar Hotel Madrid
Hostal El Pilar Madrid
El Pilar Madrid
Hostal El Pilar Hostal
Hostal El Pilar Madrid
Hostal El Pilar Hostal Madrid

Hostal El Pilar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 293 out of 689 reviews
Rating 8 - Good. 231 out of 689 reviews
Rating 6 - Okay. 97 out of 689 reviews
Rating 4 - Poor. 40 out of 689 reviews
Rating 2 - Terrible. 28 out of 689 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

NICANOR S, LONDONDERRY

Liked: Cleanliness, staff & service, property conditions & facilities
It’s so accessible. Love it.
Stayed 3 nights in Nov 2025

6/10 Okay

MARIA

Liked: Cleanliness
el dormitorio da claustofobia parececia que estamos presos,todo limpio,el internet todo el tiempo off and on.solo se puede usar el elevador hasta el segundo piso
Stayed 3 nights in Nov 2025

6/10 Okay

Dave

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Room was small but clean - bath was excellent. There is no access to this hotel so you must walk about 5 minutes with your bag to get there - should have been a notice on their site. They put us on the 3rd floor, reception is on second floor, but the lock the door off of the 3rd floor elevator so we had to carry our bags down the stairs when checking out and staff wasn’t very friendly- not sure why?? Location is great, would stay again assuming we could guarantee a 2nd floor room!
Stayed 2 nights in Dec 2025

8/10 Good

Sara

Stayed 2 nights in Nov 2025

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service
The location is perfect for visiting the historic center of Madrid. Even though it is along a busy pedestrian street, I heard no noise from the street in my room. The room was perfectly clean and comfortable and the daytime receptionist was friendly and offered good advice on local restaurants.
Stayed 4 nights in Nov 2025

6/10 Okay

Idamary

Stayed 2 nights in Nov 2025

8/10 Good

G

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hostal was fantastic. All cmean mattress perfect for indtant sleeping. The minir thing is the room is cozy and air get stuffy. We just openen the windowand in 5 minutes all clrear to go. I recommend the place as it's been recently refurbished beautifully.
Stayed 2 nights in Nov 2025

10/10 Excellent

Banesa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tal cual la description. Habitacion limpia y muy comoda. Buenisima ubicacion. Y su staff super super amable. 100% recomendable!
Stayed 4 nights in Oct 2025

10/10 Excellent

Erick Estuardo

Liked: Cleanliness, staff & service, amenities
todo estuvo bien
Stayed 2 nights in Oct 2025

10/10 Excellent

alberto

Stayed 1 night in Oct 2025

6/10 Okay

Abraham

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Close to many attractions
Stayed 2 nights in Oct 2025

2/10 Terrible

AMRESH

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Excellent location. Terrible service. Dangerous stairs. The staff were unhelpful and rude. The stairs are hard to navigate. The stairs do have handrails but there is a wall touching the handrails - it is not possible to grab the handrails as a result. The location is very good and you can walk to most locations in Madrid.
Stayed 5 nights in Sep 2025

10/10 Excellent

Nirma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno, limpio, céntrico y buen trato.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but excellent place to stay in Central Madrid. Clean, safe and staff was very friendly.
Stayed 6 nights in Sep 2025

8/10 Good

Yolanda P.

Liked: Cleanliness, property conditions & facilities
Personnel super friendly and helpful. Located 3 minutes walking to El Sol metro. All principal attractions are at walking distance. The only issue are thin walls are thin . You can hear people coming to the lobby
Stayed 3 nights in Sep 2025

8/10 Good

Steven Lorenzo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and helpful, friendly staff. Right in historic heart of Madrid within 20 minute walk in any direction to key sights. Veryclean room. Only down side was our room was little narrow and laid out in awkward L-shape. Also, no microwave or coffee maker or small fridge was provided in room. Those items would have made the stay perfect. Otherwise, great building and location and friendly staff. Mil gracias!
Stayed 5 nights in Sep 2025

4/10 Poor

Tolga

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great Location , Helpful Staff. But other than those, It wasn't a good experience. Rooms are from 1980s. Everything is old. No technology involved with this place. The bed was very uncomfortable. Wifi was weak. I stayed in a single room. So It was extra extra tiny room. Other rooms might be little larger but I don't really suggest anyone to stay in that single room if you don't have to.
Stayed 3 nights in Aug 2025

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very shabby overall. Old and stained bedspread. Loud, no soundproofing, WiFi does not work in rooms. Not kept up at all. Extremely small room and shower. Staff not helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kayla

Travelled with group
Liked: Staff & service, property conditions & facilities
The location was convenient.
Stayed 1 night in Jul 2025

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At no stage did I receive any confirmation of my booking for this property, so I had to book another property for our stay. It ended up being quite expensive as the new booking was at such short notice, plus the fact that I had already paid for Hostal El Pilar. I am home now and not at all happy with the fact that the communication was non existent
Stayed 4 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and in the heart of the center
Stayed 3 nights in Jul 2025

6/10 Okay

Edgar, Kissimmee

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Liquid in the bathroom through the bedroom
Stayed 2 nights in Jul 2025

2/10 Terrible

Yadel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hola, este hotel no es ni remotamente lo que usted espera, ni lo que se ve en las fotos que hay en Expedía, para empezar el baño de la Hab estaba muy pequeño y el toilet suelto, no se podía hacer necesidades en el, es casi imposible bañarse en ese lugar ya que la bañera es extremadamente pequeña con una cortina de muy mala calidad, el aire en muy mal estado, el control del TV prácticamente inoperable, el control del aire roto y funcionaba cuando quería, las sábanas y la cubre cama sucia el día que llegamos tuve que pedirle a la señora que la cambiara, y para rematar existe moho producto de la humedad en algunas áreas de la Hab. Pero lo peor de todo es el ruido que hay toda la noche proveniente de otras habitaciones y la calle , es imposible dormir , estuvimos casi 9 días sin poder dormir. Yo no soy una persona exigente, pero este lugar no lo recomiendo di para nada.
Stayed 8 nights in Jul 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

We enjoyed our stay. Alfredo was a great front desk host and gave us great directions to find our way around. We arrived early. Our room was not quite ready so they stored our luggage while we went and ate lunch. Then we were able to get in to our room early. Our room was clean and comfortable. It was also very quiet. This room was a perfect location. We could walk to Retiro Park and the Palacio Real and everywhere in between. There were many food options very nearby. The Sol metro station is just a 2 min walk- if that. FYI- if using an uber or taxi- be aware that a lot of times the street is blocked to traffic except police and deliveries. You will need to meet/leave the taxi/uber at the corner- it is not far at all though.
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location!!!
Stayed 5 nights in Jul 2025