2/10 Terrible
Janise
15 May 2025
Disliked: Property conditions & facilities
I had a very unpleasant experience at Gran View Apartments. I contacted the property two days before arrival to request an early check-in due to traveling with my epileptic child who needed to rest after a long flight. I was told, rather rudely, that if I wanted to check in early, I should have booked the night before. There was no flexibility or empathy whatsoever, which was extremely disappointing given the situation.
Throughout our stay, the staff remained cold and unwelcoming—never once greeting us when we entered or exited the hotel. It felt like guests were more of a nuisance than anything else.
The rooftop, which is advertised as a highlight, was underwhelming. The flooring felt unstable, and overall, it seemed poorly maintained. Drinks were overpriced and not worth the cost.
To make matters worse, there was ongoing construction during our stay, so the pool pictured online was not usable—it was essentially just for show. There was no prior warning about this either.
Overall, this was not the relaxing or comfortable stay I had hoped for, and I would not return or recommend this property to others—especially to families or those needing any kind of special accommodation.
Janise
Stayed 3 nights in May 2025