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Canopy by Hilton Madrid Castellana

4.0 star property

Photo gallery for Canopy by Hilton Madrid Castellana

Seasonal outdoor pool, pool loungers
Meeting facility
Shower, eco-friendly toiletries, hair dryer, bidet
2 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Bicycling

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service

Explore the area

View map
Plaza Carlos Trias Beltran 4, Madrid, Madrid, 28020
  • Place, Bernabéu Stadium
    ‪5 min walk‬
  • Place, Plaza de Castilla
    ‪2 min drive‬
  • Place, Gran Via
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Minibar, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Connecting Rooms

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms, City View

Minibar, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Connecting Rooms, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed, Corner

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior Premium, 1 King Bed

Suite Junior Premium, 1 King Bed

Suite Junior Premium, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.8 out of 10
Exceptional
(34 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

City view

Room, 2 Queen Beds, City View

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 2
  • 2 Queen Beds

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About the area

Madrid

With a stay at Canopy by Hilton Madrid Castellana, you'll be centrally located in Madrid, steps from Paseo de la Castellana and 6 minutes by foot from Bernabéu Stadium. .This hotel is 2.9 mi (4.7 km) from Gran Via and 3.1 mi (5 km) from Prado Museum.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • Bernabéu Stadium - 5 min walk - 0.4 km
  • Plaza de Castilla - 2 min drive - 1.8 km
  • Gran Via - 5 min drive - 4.0 km
  • Puerta del Sol - 6 min drive - 4.7 km

Getting around

  • Santiago Bernabeu Station - 5 min walk
  • Nuevos Ministerios Station - 11 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Köln - ‬8 min walk
  • ‪La Mar by Gastón Acurio - ‬5 min walk
  • ‪Rita - ‬6 min walk
  • ‪Escandalo - ‬1 min walk
  • ‪Toppings & Salads - ‬2 min walk

About this property

Canopy by Hilton Madrid Castellana

Hotel with 2 restaurants, steps from Paseo de la Castellana
Canopy by Hilton Madrid Castellana offers 313 accommodations with minibars and safes. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 313 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy a range of recreational amenities, including a fitness center, a seasonal outdoor pool, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Spanish cuisine at Planta Z, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Madrid? This hotel has 852 square feet (79 square meters) of space consisting of conference space and a meeting room.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Planta Z - This restaurant specializes in Spanish cuisine and serves brunch, lunch, and dinner. Reservations are required.
Escándalo - This restaurant specializes in Spanish cuisine and serves breakfast, brunch, lunch, and dinner. Reservations are required. Open daily.
Rooftop - This bar is located by the pool. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 27 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Escándalo
  • Planta Z
  • Rooftop

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 852 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (120 centimetre high)
  • Lever door handles
  • Lift (351 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from July 22 2025 to September 30 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.5 for children
  • Nearby parking fee: EUR 27 per day (16 ft away)
  • Pet fee: EUR 40 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Madrid Bernabeu
Holiday Inn Madrid Bernabeu
Holiday Inn Madrid Bernabeu Hotel
Holiday Inn Bernabeu Hotel
Holiday Inn Bernabeu
Holiday Inn Madrid Bernabeu
Canopy by Hilton Madrid Castellana Hotel
Canopy by Hilton Madrid Castellana Madrid
Canopy by Hilton Madrid Castellana Hotel Madrid

Reviews

Canopy by Hilton Madrid Castellana Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 315 out of 442 reviews
Rating 8 - Good. 85 out of 442 reviews
Rating 6 - Okay. 24 out of 442 reviews
Rating 4 - Poor. 7 out of 442 reviews
Rating 2 - Terrible. 11 out of 442 reviews

Reviews

8/10 Good

jack

Liked: Cleanliness, property conditions & facilities
Overall it was nice hotel with friendly staff…. However negatives were the lifts are slow and the room service the food was a let down… ordered a burger and the presentation was poor with maybe 10/12 fries on the plate and no ketchup etc etc so that could be better given the price plus no one picked up the phone several times over different days when we called reception
Stayed 4 nights in Jun 2025

8/10 Good

Annelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very modern hotel near the Bernabeu stadium.
Stayed 1 night in Jun 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel itself was ok, staff rude, service appalling room way too small for a family not enough towels, glasses, mugs supplied for number of guests in the room milk / coffee not replaced everyday
Stayed 3 nights in May 2025

2/10 Terrible

roberto

Disliked: Cleanliness, property conditions & facilities
No one answers the phone, the lights won’t turn on and won’t turn off especially if you are in the bathroom, many cracks on those cement on the way to hotel making it very dangerous, etc,
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Harihara, lake zurich

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Nammalvar, lake zurich

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
what I like is the Bed, shower and room. What I did not like is the first staff who assigned the rooms for us. Basically we are 8 adults and 1King+2 twin attached rooms. I dont know what he did, He just assigned 1 King & 2 twin room during checkin. I had to return the rental car and comeback, when I came back I saw 7 off them cramped in 2 rooms. There were Two reservations but he had done only 1 reservation fullfilled. I had to explain and show the details, then another front end associate understood the mistake and gave another 2 rooms. We had to move the luggages from 7th floor to 2nd floor. Vola! the staffs need to be educated. The front room has lots of noise due to the restaurants in the front
Stayed 2 nights in May 2025

6/10 Okay

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
My overall experience with the hotel was negatively impacted by the waiting time to get a bath soap dispenser refilled. In our 1st night we noted the dispenser was empty only at time we took the shower. We called right away, and never came to our room even called several times.
Stayed 2 nights in May 2025

10/10 Excellent

Scarlett

Stayed 1 night in May 2025

10/10 Excellent

Gloria

Stayed 3 nights in May 2025

2/10 Terrible

Erin

Stayed 4 nights in Apr 2025

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complain was the WiFi wasn’t working
Stayed 3 nights in May 2025

10/10 Excellent

Eriks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Cengiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel excellent location for visiting the Bernabéu
Stayed 1 night in Apr 2025

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Romona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Hayden

Liked: Staff & service
Great staff
Stayed 1 night in Apr 2025

10/10 Excellent

Gisela R

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing stay! Beautiful stylish, modern and clean hotel with easy access to Madrid Metro
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025