2/10 Terrible
Christopher, Broomfield
Travelled with family
30 June 2025
Disliked: Staff & service, amenities, property conditions & facilities
We were so disappointed with this property. When we walked into room 130 it smelled and was dirty. The bathtub wouldn’t drain, had 3 inches of water in it and the was dirty with a black ring around the back of it. We immediately called the front desk who asked when we’re checking out and then hung up. However, we felt lucky to get a room because most hotels were sold out due to concert at Camp Randall. It was late so we decided to deal with it in the morning. The bed were extremely uncomfortable and small. The tv was on, which made us feel like it was someone’s room. The next morning we called about the bathtub again The front desk person said they would call someone about it. We were very clear that we needed to take showers by 2 pm to go to our child’s graduation from residency at UW Madison School of Health. When we returned to our room at 2:30 our keys to our room wouldn’t work and the tub wasn’t fixed. The clerk was by herself and trying her best but there were an immense amount of people checking in for the concert. She said maintenance didn’t work weekends and she had been working since 5 pm the previous night and was so busy checking in other guests. She told us to just hang out in the hall and hung up. I went to the desk, got our keys redone so we could get our suitcases and cancelled for the 2nd night. We have traveled extensively in the US and Europe and this was the worst hotel e have ever been to. Over $200 a night for a disgusting place. Shame on the owners!
Christopher
Stayed 2 nights in Jun 2025