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The Grand Palace Hotel

3.0 star property

Photo gallery for The Grand Palace Hotel

Food and drink
Standard Double Room, 1 Bedroom, Private Bathroom, City View
Outdoor pool
Food court
Gym

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province
  • Place, EastPark Mall
    ‪5 min walk‬
  • Place, Mulungushi Confrence Centre
    ‪16 min walk‬
  • Place, National Assembly of Zambia
    ‪19 min walk‬
  • Airport, Lusaka (LUN-Kenneth Kaunda Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

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includes taxes & fees
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About the area

Lusaka

With a stay at The Grand Palace Hotel in Lusaka, you'll be within a 15-minute walk of EastPark Mall and Nu Metro Arcades Mall. .This spa hotel is 0.6 mi (1 km) from Pakati Sunday Market and 0.9 mi (1.4 km) from Kenneth Kaunda International Conference Centre.

What's nearby

  • EastPark Mall - 5 min walk - 0.5 km
  • Nu Metro Arcades Mall - 9 min walk - 0.8 km
  • Mulungushi Confrence Centre - 16 min walk - 1.4 km
  • Kenneth Kaunda International Conference Centre - 17 min walk - 1.5 km
  • National Assembly of Zambia - 19 min walk - 1.6 km

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 31 min drive

Restaurants

  • ‪Urban Masai - ‬2 min drive
  • ‪Debonairs East Park Mall - ‬9 min walk
  • ‪Chicagos Reloaded - ‬10 min walk
  • ‪Simply Asia - ‬6 min walk
  • ‪Prime Joint - ‬11 min walk

About this property

The Grand Palace Hotel

The Grand Palace Hotel offers 75 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 43-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Lusaka hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Saraya Spa and Salon. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 75 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a television in a common area.
Grab a bite at Mesob EritrianRestaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary English breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Event facilities at this hotel consist of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary English breakfast is served each morning between 6:30 AM and 10:00 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Mesob EritrianRestaurant - This restaurant specializes in Eritrean cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby cafe and bar - Onsite lobby lounge. Open daily.
Onsite venue #4 - bar. Open daily.
Grand Sicilian Pizzeria - This poolside theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grand Sicilian Pizzeria
  • Lobby cafe and bar
  • Mesob EritrianRestaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Grand Palace Hotel Hotel

The Grand Palace Hotel Lusaka

The Grand Palace Hotel Hotel Lusaka

The Grand Palace Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 25 out of 50 reviews
Rating 8 - Good. 14 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 4 out of 50 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

leif

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was average. Did have 24 hr power. The food was meh and a little over priced. The staff were absolutely amazing.
Stayed 7 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 1 night in Dec 2025

6/10 Okay

Lawrence

Liked: Cleanliness
Disliked: Staff & service
Emeldah at the front desk was excellent. Others can learn from her.
Stayed 4 nights in Oct 2025

10/10 Excellent

DAWIT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a very convenient location with lots of parking space. East Park Shopping mall is just five minutes walk. The big outdoor screen with authentic Italian pizza is perfect to catch up with all the latest sports events. The Ethiopian/Eritrean restaurant serve super delicious food. So addictive.
Stayed 8 nights in Jul 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

2/10 Terrible

Chilombe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ripped sheets, mouldy ceiling, cockroaches, etc
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and vey friendly staff, breakfast buffet was very good
Stayed 2 nights in Oct 2025

10/10 Excellent

Nimo

Liked: Cleanliness, staff & service, property conditions & facilities
Abbabzhdhs
Stayed 5 nights in Sep 2025

10/10 Excellent

Isaac

Stayed 2 nights in Sep 2025

8/10 Good

Mkhonzeni Lancelotte

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Isabel

Disliked: Staff & service
Poor service by front desk staff. When I extended my stay forced me to switch rooms to a smaller one and told me I had paid for different rooms. Both times I had paid for standard rooms. They also tried to change an agreed rate on me. Sheets were unchanged for 3 days. You always have to ask for extra towels. Food was not great. Wouldnt book again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean environment
Stayed 4 nights in Jul 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay though could be better
Stayed 3 nights in May 2025

6/10 Okay

Christine

Travelled with family
It was okay though it could have been better
Stayed 5 nights in Jun 2025

10/10 Excellent

ABHISHEK

Stayed 3 nights in May 2025

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities
It could have been better overall I felt like it was overpriced for what I actually booked but theirs always room for improvement
Stayed 14 nights in Apr 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness
Friendly staff. Hot water not always available.
Stayed 2 nights in Apr 2025

8/10 Good

Mishelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.
Stayed 4 nights in Mar 2025

6/10 Okay

Kevin

Business traveller
Liked: Staff & service

Super front desk staff

Super front desk staff and bar staff. Good value.
Stayed 5 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.
Stayed 1 night in Jan 2025

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to popular shopping spaces.
Stayed 3 nights in Dec 2024

10/10 Excellent

rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mobin

Liked: Cleanliness, staff & service, property conditions & facilities
There was no warm water for bathing
Stayed 2 nights in Oct 2024

10/10 Excellent

Freddy, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024