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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property

Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

Laptop workspace, iron/ironing board, free WiFi, bed sheets
Laptop workspace, iron/ironing board, free WiFi, bed sheets
Front of property
Superior Room
Coffee/tea maker, electric kettle

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Laundry room

Explore the area

View map
Neustadtstrasse 16, Lucerne, 6003
  • Place, Chapel Bridge
    ‪11 min walk‬
  • Place, KKL Lucerne
    ‪11 min walk‬
  • Place, Lucerne Town Hall
    ‪12 min walk‬
  • Airport, Zürich (ZRH)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 21 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Studio Apartment Junior

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Junior

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Apartment Mini

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Mini

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single Room

Single Room

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Deluxe Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Studio

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Studio

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Interior
ibis budget Luzern City
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
3.9 out of 5, Good, 1,085 reviews
The price is AU$165
includes taxes & fees
30 Jan - 31 Jan 2026
ibis budget Luzern City

About the area

Lucerne

A stay at VISIONAPARTMENTS Lucerne Neustadtstrasse places you in the heart of Lucerne, within a 15-minute walk of Museum Sammlung Rosengart and The Swiss Path. .This hotel is 0.6 mi (0.9 km) from Jesuit Church and 0.6 mi (1 km) from Chapel Bridge.

What's nearby

  • Jesuit Church - 9 min walk - 0.8 km
  • Chapel Bridge - 11 min walk - 0.9 km
  • KKL Lucerne - 11 min walk - 1.0 km
  • Lucerne Town Hall - 12 min walk - 1.1 km
  • Chateau Guetsch - 3 min drive - 1.7 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 12 min walk
  • Zurich Airport (ZRH) - 58 min drive

Restaurants

  • ‪BOLERO Restaurante - ‬4 min walk
  • ‪Barbes - ‬3 min walk
  • ‪Grottino 1313 - ‬9 min walk
  • ‪WOLF Burger & Steak Bar - ‬5 min walk
  • ‪Kino Capitol - ‬4 min walk

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

Hotel in Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse offers 60 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. This Lucerne hotel provides complimentary wireless Internet access. Housekeeping is provided weekly.

Stay in one of 60 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided weekly.
Featured amenities include express check-in, express check-out, and multilingual staff.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night
  • Resort fee: CHF 1 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Fox Luzern
Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

Reviews

6.8
Rating 10 - Excellent. 120 out of 743 reviews
Rating 8 - Good. 282 out of 743 reviews
Rating 6 - Okay. 169 out of 743 reviews
Rating 4 - Poor. 93 out of 743 reviews
Rating 2 - Terrible. 79 out of 743 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Business traveller
This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
Stayed 9 nights in Sep 2025

4/10 Poor

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The location was fine. Not too far from train station and I could walk to many restaurants.
Stayed 6 nights in Sep 2025

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
Stayed 4 nights in Sep 2025

6/10 Okay

Anita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
Stayed 2 nights in Sep 2025

6/10 Okay

Ania

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
Stayed 2 nights in Sep 2025

6/10 Okay

Cathy

Liked: Cleanliness, property conditions & facilities

Never again

No fresh air in room. Couldn’t open windows d/t 3/4 trains per hour and construction workers using jack hammer. Safe at night but very dark walk from train station. Couldn’t drain bathroom sink . Tower fan is a joke, more air from blowing out a candle. Didn’t know about turning on main switch. When person came over didn’t give me time to answer door. Just barged in.
Stayed 2 nights in Sep 2025

6/10 Okay

Vincent

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic no thrill room
Stayed 3 nights in Sep 2025

10/10 Excellent

Mary Anne

Stayed 3 nights in Aug 2025

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Iyad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Toilet no room to use. Everything falling apart - door handle and drapes coming off. Bed doesn’t fit 2 people. They also had a towel for 1 person and I asked housekeeping and she said that I have to request it online which means they would deliver the following day. How are they advertising 2 people but have towels for only 1 person? No hand soap. Had to use dish soap to wash my hands. Absolutely horrible. The check in code didn’t work when we got there and waited 1 hour outside the door to get the new code emailed to me. They said it was a glitch in their system. Overall hotels.com should not offer this terrible hotel /apartment. Also the trains pass every 30 seconds and can’t sleep with the noise. It is literally on the train track.
Stayed 2 nights in Jul 2025

6/10 Okay

Shailesh

Disliked: Staff & service, property conditions & facilities
We
Stayed 2 nights in Jun 2025

8/10 Good

meihua

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
Stayed 5 nights in Jul 2025

4/10 Poor

troy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 5 nights in Jul 2025

4/10 Poor

Marine

Liked: Cleanliness
Disliked: Staff & service, room comfort

Expensive and loud

Extremely expensive for the place - far from the city center and have constant and loud train noise.
Stayed 2 nights in Jun 2025

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, room comfort

Avoid Vision Switzerland

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.
Stayed 2 nights in Jun 2025

8/10 Good

Eugene

Stayed 2 nights in Jun 2025

4/10 Poor

Kylie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.
Stayed 3 nights in May 2025

2/10 Terrible

Alamgir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.
Stayed 2 nights in May 2025

8/10 Good

Vincent

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only loud trains but all Great
Stayed 3 nights in Apr 2025

4/10 Poor

Eslam

Travelled with family
Disliked: Cleanliness, staff & service
the room was so tiny
Stayed 4 nights in Dec 2024