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Grand Hotel Europe

4.0 star property

Photo gallery for Grand Hotel Europe

Lake view
Reception
Front of property
Junior Suite
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View map
Haldenstrasse, 59, Lucerne, 6006
  • Place, Lake Side Promenade
    ‪1 min walk‬
  • Place, Grand Casino Lucerne
    ‪9 min walk‬
  • Place, Swiss Transportation Museum
    ‪12 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for SUPERIOR Double Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SUPERIOR Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for SUPERIOR Single Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SUPERIOR Single Room

  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for STANDARD Double Room

STANDARD Double Room

STANDARD Double Room

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for STANDARD Single Room

STANDARD Single Room

STANDARD Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for SEA VIEW Double Room

SEA VIEW Double Room

SEA VIEW Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for SEE VIEW Single Room

SEE VIEW Single Room

SEE VIEW Single Room

  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Triple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Triple Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for STANDARD Family Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Family Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Lucerne

When you stay at Grand Hotel Europe in Lucerne, you'll be on the boardwalk/promenade, within a 15-minute walk of Swiss Transportation Museum and Lake Side Promenade. .This hotel is 0.4 mi (0.6 km) from Grand Casino Lucerne and 0.6 mi (0.9 km) from Hofkirche.

What's nearby

  • Lake Side Promenade - 1 min walk - 0.2 km
  • Grand Casino Lucerne - 9 min walk - 0.8 km
  • Swiss Transportation Museum - 12 min walk - 1.1 km
  • Lion Monument - 14 min walk - 1.2 km
  • Chapel Bridge - 2 min drive - 1.4 km

Getting around

  • Luzern Sgv Station - 7 min drive
  • Zurich Airport (ZRH) - 67 min drive

Restaurants

  • ‪MOzern - ‬8 min walk
  • ‪Juliette Sharing Brasserie - ‬9 min walk
  • ‪Vesper - ‬12 min walk
  • ‪Volière - ‬3 min drive
  • ‪Wilhelm Tell Schiffrestaurant - ‬12 min walk

About this property

Grand Hotel Europe

Grand Hotel Europe offers 177 accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers and hair dryers. This Lucerne hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Stay in one of 177 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
At Grand Hotel Europe, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
Grand Hotel Europe has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (CHF 30 per night; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade
  • Outdoor furniture
  • Terrace

Accessibility

  • Area rugs in room
  • Lift
  • Smooth flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CHF 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Grand Hotel Europe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 91 reviews
Rating 8 - Good. 25 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 5 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Usha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely scenic place . It is near the bus stop Great front desk staff Excellent service and wreath breakfast buffet
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel was decent and I would stay again. 1. The air conditioning is quite weak, somehow I don't think the conditioner is sized correctly for the room's cubic area as it took ages for it to change the temperature - with the windows closed, and radiator off. The hotel is evidently well-insulated but getting rid of excess heat is an issue. 2. Car parking - specific numbered spaces are allocated but multiple times cars were parked in different spaces, including the one assigned to me - just a free for all. There's no real need to allocate a specific space though as long as the hotel doesn't over-provision, which I don't think they would. 3. Breakfast - the selection was diverse but some staff members are much better than others at helping - there's a clear gap in the training levels with some who are really good and some not so great. The hotel caters mainly to tour groups and I think there were maybe half a dozen non-group customers staying at any one time.
Stayed 5 nights in Oct 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Ronnie, Clarksville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly.
Stayed 3 nights in Aug 2025

6/10 Okay

Rhonda

Liked: Staff & service
Disliked: Property conditions & facilities
Property was nice enough but kind a ways down the walk
Stayed 2 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town.
Stayed 1 night in Sep 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms so large and comfortable.
Stayed 2 nights in Sep 2025

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the nice and quiet area of Haldenstrasse. Its about 10 min drive to the train station. Ensure that you got everything in the "downtown area" like shopping, food and etc. Considering this is in Luzern everything is closed almost after 9:00 pm except maybe some kebab and pizza place or Mcdonalds and Burger King. We got the lakeview front room. However the view is not full due to some treees and building in front. I dont recommend if you want the view but worth if you want the extra room size. For the amenities, towels are replaced and beds are made. I dont believe the room is cleaned except for taking out trash. There were 2 still and 2 sparking water on 1st day that were not replaced. Also included is free breakfast. It's a standard western breakfast buffet. Its a great positive since most food in the city are expensive. Theres also a free luzern city card that allows free bus and boat ride for your duration of stay.
Stayed 5 nights in Aug 2025

10/10 Excellent

Bing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel. Room was clean and spacious with a window and a balcony.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gurvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, helpful staff very clean

Stayed 2 nights in Aug 2025

4/10 Poor

Mahesh Prasad

Travelled with family
Liked: Cleanliness, staff & service
They asked (and we had to pay) extra charges for our daughter even though we had booked a quadruple room. The shower ceiling was too low. We were not able to shower without hitting our heads and shoulders.
Stayed 2 nights in Aug 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Didn’t get the room originally booked after double confirmation was done via email. Staff was very helpful And in the end the property manager helped resolve with a sliight reduction in cost for the 3td night. Would stay at the property again. P
Stayed 3 nights in Aug 2025

10/10 Excellent

Dong Chul, McLean

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2025

2/10 Terrible

Zisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here.

Place was clean. I’ll give it that. But a hotel room is meant for a sleeping and showering. The place advertised ac, our room was 80 degrees at best. It was cooler in the hallway. The shower was either scalding hot or freezing cold. Would never recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Amenities
Beautiful hotel full of character,, location so central for walking or bus. All staff so willing to help, Aston in reception helped with bookings. The breakfast staff and Sofie (Portugal) were wonderful. View from our balcony amazing, ac was much needed. Highly recommend- I’m going back x. Thanks to all
Stayed 5 nights in Aug 2025

10/10 Excellent

Tasnim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a very wet floor and only room for one of the children so we called the service desk and they rectified the situation in minutes. They moved us into a beautiful room and helped us get settled in. The staff at the front desk also helped us plan our stay there. The staff in the kitchen was wonderful. We had bought a meal that needed to be reheated and they graciously did it for us. Our breakfast was great for all of the days as well. The bus stop is right outside of the door and minutes away from the town. We loved it and would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet, nice view of Lake Lucern. Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station.
Stayed 3 nights in Jun 2025

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luggages
Stayed 2 nights in Jun 2025

8/10 Good

Allison

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is good. Nice modern renovated room. Clean. Old hotel and main hallway and stairs are quite aged. Creaks. Breakfast was so so. Not convenient to carry luggage up to check-in as there were no ramp to help, just steps.
Stayed 2 nights in Jun 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good but accessibility with luggages is a challenge.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Stayed 3 nights in May 2025