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MCM Eleganté Hotel & Suites

3.5 star property

Photo gallery for MCM Eleganté Hotel & Suites

Exterior
Interior
Exterior
Breakfast, lunch, dinner served; American cuisine
Breakfast, lunch, dinner served; American cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool

Explore the area

View map
801 Avenue Q, Lubbock, TX, 79401
  • Place, Lubbock Memorial Civic Center
    ‪3 min walk‬
  • Place, Buddy Holly Center
    ‪19 min walk‬
  • Place, Texas Tech University
    ‪4 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(93 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(41 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(28 reviews)
  • 39 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Mobility Accessible

Hypo-allergenic bedding, blackout curtains, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Mobility Accessible

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Lubbock

With a stay at MCM Eleganté Hotel & Suites, you'll be centrally located in Lubbock, within a 5-minute drive of Texas Tech University and Lubbock Memorial Civic Center. .This hotel is 0.4 mi (0.6 km) from Fresenius Medical Care at Lubbock Heart Hosptial and 0.6 mi (1 km) from Louise Hopkins Underwood Center for the Arts.

What's nearby

  • Lubbock Memorial Civic Center - 3 min walk - 0.3 km
  • Buddy Holly Center - 19 min walk - 1.6 km
  • Jones AT&T Stadium - 2 min drive - 3.4 km
  • University Medical Center - 3 min drive - 4.9 km
  • Texas Tech University - 4 min drive - 2.3 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Robles Taqueria - ‬6 min walk
  • ‪Paint Rock Coffee Co. - ‬11 min walk
  • ‪BierHaus Lubbock - ‬13 min walk

About this property

MCM Eleganté Hotel & Suites

Hotel with free breakfast, near Texas Tech University
MCM Eleganté Hotel & Suites offers 293 air-conditioned accommodations with coffee/tea makers and designer toiletries. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Make yourself at home in one of the 293 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and designer toiletries. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.
Enjoy recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby. Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Stop by Rustler Cafe for lunch, dinner, or brunch, where this restaurant specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Mingle with other guests at the complimentary reception, held on select days. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Lubbock? This hotel has 14000 square feet (1301 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM. A complimentary manager's reception is offered on select days.
Rustler Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Rustler Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (14,000 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (106 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
4 children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel MCM
MCM Eleganté Hotel Lubbock
MCM Eleganté Lubbock
MCM Hotel
MCM Eleganté Hotel
Mcm Elegante & Suites Lubbock
MCM Eleganté Hotel & Suites Hotel
MCM Eleganté Hotel & Suites Lubbock
MCM Eleganté Hotel & Suites Hotel Lubbock

Reviews

MCM Eleganté Hotel & Suites Reviews

8.4

Very good

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 588 out of 1051 reviews
Rating 8 - Good. 225 out of 1051 reviews
Rating 6 - Okay. 127 out of 1051 reviews
Rating 4 - Poor. 58 out of 1051 reviews
Rating 2 - Terrible. 53 out of 1051 reviews

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Meh

The hotel was pretty rundown and not in a great part of town, but the staff was nice and the room was clean.
Stayed 1 night in Aug 2025

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Dilson

Travelled with family
Liked: Cleanliness, staff & service
Good localization.
Stayed 3 nights in Aug 2025

2/10 Terrible

Loretta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was hands down the best free breakfast I’ve ever had at a hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

Alyssa

Stayed 1 night in Aug 2025

6/10 Okay

Beatriz

Stayed 2 nights in Aug 2025

10/10 Excellent

Brad L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Esther

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent stay at the MCM Elegante Hotel, I encountered a series of issues that made for an unpleasant experience. The primary concern was the severe plumbing problems in both of our rooms, which significantly impacted our comfort. In room 325, the bathtub was clogged, causing us to shower while standing in dirty water. Despite reporting this issue, maintenance claimed they had fixed it, but the problem persisted throughout our stay. To make matters worse, every time we used the shower in room 325, the bathtub in room 327 would back up with water, creating an unsanitary and frustrating situation for our companions in the adjacent room. Room 327 faced its own challenges, as no one from maintenance ever came to address the clogged bathtub and toilet, despite multiple requests for assistance. This lack of response left us feeling neglected and dissatisfied with the hotel’s service. When we approached the front desk manager for help, we were disappointed to hear that he could not do anything to resolve the issues. This lack of accountability and willingness to assist guests only added to our frustration. Overall, the combination of unresolved plumbing problems and inadequate customer service made our stay at the MCM Elegante Hotel far from enjoyable. I hope the management takes these concerns seriously and implements necessary improvements to prevent future guests from experiencing similar issues. Until then, I cannot recommend this hotel based on my recent experience.
Stayed 2 nights in Aug 2025

4/10 Poor

Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Allyson

Travelled with family, Business traveller
When you walk in the lobby looks nice, but when you get to your room it is so awful we called for the maids to clean the bathroom - they were gone already. The rooms are run down and smelly, the bathroom sink area is tiny with poor lighting. The bathroom floors were warped and bathtub needs to be replaced. I have a black light and what I saw made me want to throw up. The breakfast for a made to order omelette was very good!
Stayed 2 nights in Aug 2025

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice!!
Stayed 1 night in Aug 2025

4/10 Poor

Patricia

Stayed 1 night in Aug 2025

8/10 Good

Gudrun, New Hope

Travelled with partner
Liked: Amenities
Room and Bed were comfortable, bathtub was disgusting, drain and grout need urgent replacement. Steak dinner and salad bar in hotel dining room could be better but breakfast omelet station was great, Coffee was not so good. Parking area was partially fenced in and it felt safe to park our fully loaded SUV there without worry. We only stayed one night and felt not too safe being out at night to gas up.
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesse at the front desk was fantastic. He is great at his work!!!!
Stayed 1 night in Aug 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem it was the shower was clogged but we booked the rooms so we only use 1 shower

6/10 Okay

Nancy

Liked: Staff & service, room comfort
Tub shower area old and nasty looking. Needs updating. Otherwise room okay basic nothing special. Free breakfast was ok. Surprised there were no bread items such a bagels, pastries, toast etc.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

SCOTT

Stayed 2 nights in Aug 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service
It was quiet and comfortable. Staff were polite and professional. The building is older so there is wear and tear. Was not an issue for me.
Stayed 2 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that is in the heart of the action as far as Texas Tech events.
Stayed 1 night in Aug 2025

8/10 Good

Joel

Liked: Cleanliness
Stayed 1 night in Jul 2025

4/10 Poor

Hilmer

Liked: Staff & service
Disliked: Property conditions & facilities

Better options around.

Pics of the hotel are photoshop. This hotel is in need of renovation. Felt a bit bait and hook.
Stayed 1 night in Aug 2025

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service, amenities
Cockroaches in the room. Bedding was stained with what I assume is urine.
Stayed 1 night in Aug 2025