2/10 Terrible
Phoenix
4 Nov 2025
Disliked: Cleanliness, staff & service
This hotel needs better management. It’s renovated but the rooms are not clean. Pubic hair in the tub (many), dried mucus in the sink, blood stained sheets with hair. And now we’re being accused of breaking a TV that was broken when my partner and I arrived because we forgot to mention it. This was our second stay & we hoped it would be better. We drove an hour after work (in traffic) just to clean their room again. All we did was sleep and got back up to work, & had no time to watch tv. We should have told them straight away but after the other issues we had we were just tired & forgot. Besides, it is not the customers responsibility to be maids & report all their issues. So beware when you book here because pictures are not what they seem. I should have taken some but like I wrote I was too tired, drove far, was in pain, had to clean (again) & just wanted to sleep. I’m beyond upset with their service & accusations because they don’t check the rooms before every new guest! If they did they would see the hair everywhere, dirty bedsheets, & broken tvs that their new guests have to deal with. Beware of this place.
forgot to mention it.
because I forgot to mention it. Work and had
Phoenix
Stayed 2 nights in Oct 2025
