See all properties
Save

The Chapter Hotels - Princes Square

2.0 star property

Photo gallery for The Chapter Hotels - Princes Square

Miscellaneous
Premium Suite, Ensuite (Quad)
Premium Quadruple Room, Ensuite (1 Double 2 Singles)
Miscellaneous
Premium Suite, Ensuite (Quad)

Reviews

4.8 out of 10

Popular amenities

  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View map
64-65 Prince's Square, London, England, W2 4PX
  • Place, Portobello Road Market
    ‪4 min walk‬
  • Place, Queensway
    ‪4 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪61 min drive‬

Room options

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite

Premium Double Room, Ensuite

  • City view
  • 1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Suite, Ensuite (Quad)

Premium Suite, Ensuite (Quad)

Premium Suite, Ensuite (Quad)

  • 1 bedroom
  • Sleeps 5
  • 3 Single Beds and 1 Double Bed

View all photos for Premium Single Room, Ensuite

Premium Single Room, Ensuite

Premium Single Room, Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Triple Room, Ensuite (1 Double 1 Single)

Premium Triple Room, Ensuite (1 Double 1 Single)

Premium Triple Room, Ensuite (1 Double 1 Single)

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Premium Quadruple Room, Ensuite (1 Double 2 Singles)

Premium Quadruple Room, Ensuite (1 Double 2 Singles)

Premium Quadruple Room, Ensuite (1 Double 2 Singles)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Apartment, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Deluxe Double Room
Bob W London Holland Park
  • Free Wi-Fi
  • Microwave
4.0 out of 5, Very good, 88 reviews
The price is AU$154
includes taxes & fees
9 Feb - 10 Feb
Bob W London Holland Park

About the area

London

Located in London (London City Centre), The Chapter Hotels - Princes Square is within a 10-minute walk of Portobello Road Market and Kensington Gardens. .This hotel is 0.9 mi (1.5 km) from Kensington High Street and 1.1 mi (1.8 km) from Hyde Park.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 km
  • Portobello Road Market - 4 min walk - 0.4 km
  • Queensway - 4 min walk - 0.4 km
  • Kensington Gardens - 6 min walk - 0.6 km
  • Kensington High Street - 16 min walk - 1.3 km

Getting around

  • Bayswater Underground Station - 7 min walk
  • London (QQP-Paddington Train Station) - 18 min walk
  • London City Airport (LCY) - 67 min drive

Restaurants

  • ‪Sunday in Brooklyn - ‬3 min walk
  • ‪Beam - ‬3 min walk
  • ‪Alounak - ‬5 min walk
  • ‪Hafez - ‬1 min walk
  • ‪The Phoenix Pub - ‬4 min walk

About this property

The Chapter Hotels - Princes Square

Hotel in London, 6-minute walk to Portobello Road Market
The Chapter Hotels - Princes Square offers 42 accommodations with complimentary toiletries. This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers. Housekeeping is provided on request.
Make yourself at home in one of the 42 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping on request

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 415267113

We should mention

This property does not have elevators

Property is also known as

The Chapter Hotels - Princes Court Hotel
The Chapter Hotels - Princes Court London
The Chapter Hotels - Princes Court Hotel London

The Chapter Hotels - Princes Square Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 56 reviews
Rating 8 - Good. 10 out of 56 reviews
Rating 6 - Okay. 9 out of 56 reviews
Rating 4 - Poor. 13 out of 56 reviews
Rating 2 - Terrible. 21 out of 56 reviews

4.6/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Apoorva

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firstly the property is extremely dirty and unhygienic, it stinks, and the first 5 mins of checking in there was leak in the toilet and the smell lingered for 2 days and they did nothing about it when we asked for it multiple times, they did not clean our room when we wanted it to be cleaned, clearly the sheets weren’t washed as me and my friends got an allergic rash. There was a broken glass door of the shower just kept in a very unsafe way. Would never recommend this hotel to anyone. Highly disappointed.
Stayed 2 nights in Oct 2025

4/10 Poor

emilio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very helpful!
Stayed 3 nights in Oct 2025

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It started badly from the get-go. I had notified the property that we would be arriving very late, got there it was 1:00 am. I had sent messages and called four times with no response. No surprise that when we arrived the person could barely speak English and did not understand us. They had no room key, having to use the master key which they kept. This hotel offered as space for five people. True there were five beds -two twin beds into a 12x12 space where you can barely walk around them, and an upstair loft with another twin and a full. You could not even stand upright because the ceiling was so low, everyone was slouched over. We immediately pulled back the blankets looking for bed bugs. The Linens were clean and smelled like bleach which was the only good aspect. Everything else in the room was dirty. It was a first floor room with the window open wide enough for somebody to come in. We closed it, locking the shutters. In the bathroom, there were dead bugs on the floor, shower, and stuck to the wall. Long black hair in the shower! Unfinished spackle patchwork on the bathroom wall. Young people hanging around outside, laughing and carrying on, making us very uncomfortable and felt unsafe. I immediately told the management this is unacceptable, that we were canceling and want a refund!
Stayed 3 nights in Oct 2025

2/10 Terrible

Ajit

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken sink tap , toilet sheet shaking up . Washroom tiles shaking and mattress was on bad condition . We ask for change the room . Front desk attendant willing to change room but owner or manager lai that he is full house . Not recommended this place . Washroom is too small .
Stayed 3 nights in Oct 2025

10/10 Excellent

carl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

New chapter next week

I thought they were charging me $542 as stated in your advert, turned out 542 pounds but that is what receipt said. Too loud inside and out but otherwise better than expected.
Stayed 5 nights in Sep 2025

4/10 Poor

Martin

Business traveller
Disliked: Property conditions & facilities
Was okay. Rooms were tired and lacked decent amenities. Definitely looked nothing like any of the photos. Staff were helpful and friendly though. And everything was okay.
Stayed 2 nights in Sep 2025

4/10 Poor

Ben

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
bathroom facilities were too poor, shower set sliding down during shower, tea cups are too small, didn’t tidy the room when we stayed for 2 nights.
Stayed 2 nights in Sep 2025

2/10 Terrible

Irfan

Disliked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

Araceli

Travelled with group
Disliked: Property conditions & facilities, room comfort

Worst hotel of my life

The bathroom is was not clean and the toilet it was so so disgusting and outlet to charge the phone were broken.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Aug 2025

6/10 Okay

Azmal

Travelled with family
It is nothing great but it is ok don't expect too much and they don't have parking you can park from 5 evening to 10 morning after that you will get ticket 😊
Stayed 1 night in Jul 2025

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Be better with fridge and better ventilated
Stayed 7 nights in Jul 2025

8/10 Good

Daniel

Stayed 1 night in Jul 2025

6/10 Okay

Hiroyuki, Katy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Brian

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Neil

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They won’t return any emails about an item left in the hotel. Room wasn’t as advertised. Go somewhere else
Stayed 3 nights in Jul 2025

2/10 Terrible

Touqeer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

avoid like the plague
Stayed 3 nights in Jun 2025

8/10 Good

Paolo Ruben Carlo

Travelled with family
Disliked: Property conditions & facilities
Overall, It was alright. Place needs improvement. Specifically
Stayed 2 nights in Jul 2025

8/10 Good

Jon

Liked: Cleanliness
When my wife lost her phone the receptionist did all he could to help.
Stayed 2 nights in Jul 2025

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Not 24/7 like advertised

Not happy at all my stay, mainly because the 24/7 check in doesnt exist Stood ring, knocking the door and pressing the doorbell to the property for 20-30 minutes and nobody answered Gave up and had to travel home, long day at work and then couldn't rest had to travel home exhausted and frustrated
Stayed 1 night in Jul 2025

2/10 Terrible

Gemma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Eliza

Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced but horrible conditionds
Stayed 7 nights in Jun 2025

4/10 Poor

Johannes

Travelled with family
Disliked: Property conditions & facilities, room comfort

Very unpleasant stay

Terrible stay, very uncomfortable and hardly slept a few hours at best each night. We traveled with our 2 children and stayed in a quad room categorized as "premium suite". Next door to a Youth Hostel with activity all throughout the night until 4AM. It was HOT in the room; we requested a fan, none available. We had to sleep with the window open (which could not lock and had a broken glass pane), which in our ground floor room did not feel safe. The second night we were woken up again, other than by the youth hostel traffic and noise, this time by a mouse going through our bags (I got face to face with the creature); the mice got into several bags of food items. Condition of the room was poor: broken glass pane in window, TV had been removed from wall while cable and holes in wall were left untouched. Drapes in front of window were short, not helpful mid summer with very early sunrise. The staff was friendly, that helped and improved the rating, as did the neighborhood offering good places to eat, otherwise this would have been a one star review. I guess we got what we paid for, although still over 400 pounds for two nights though and a mistake I will not make again.
Former TV location
Short drapes
Broken window pane
Stayed 2 nights in Jun 2025

2/10 Terrible

Bethany

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend

Ammenities stated in the description were not provided the bed was extremely bobbly and worn so really uncomfortable and had to sleep on top of the duvet. The fire alarm went off at 1am with no explanation or apology from staff just sent back to rooms to wait for it to stop
Stayed 1 night in Jun 2025