2/10 Terrible
Verified traveller
8 Sept 2025
Unpleasant communication with host.
I did not stay at this VRBO location. My rating is based on an unpleasant telephone interaction with the host.On the day of travel, I departed later than expected and texted host at 5:30pm from an En Route on Hwy 401 to let him know that I would arrive later than originally planned. He informed me that the deadline for check-in was 8pm. I didn’t recall seeing this critical piece of information on his host page, nor did it come up in any of our correspondence re booking. Nevertheless, I apologized and asked if he wished to cancel my booking.Following this brief text exchange, the host called me and took me to task for my projected late arrival. I accepted responsibility for missing the check-in deadline and apologized several times for the inconvenience to him. I asked again if he wished to cancel the booking, given my projected late arrival. He replied that he would accommodate my late arrival, but then continued to express his annoyance with me, despite my having informed him that I was driving in heavy traffic on the 401. I eventually let him know that I was going to hang up.After hanging up and reflecting for a moment, I phoned the host back and left a brief voice message, cancelling my reservation. I indicated that I would not have been comfortable staying in his guest suite following his manner toward me in his phone call.
Verified traveller
Stayed 2 nights in Aug 2025