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Palms Hotel & Retreat By Palette London Romford

3.0 star property

Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Bridal Suite | Room amenity
Front of property
Front of property
Nightclub

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Spa
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
  • Parking included

Explore the area

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Lakeside Shopping Centre
    ‪11 min drive‬
  • ExCeL Exhibition Centre
    ‪24 min drive‬
  • O2 Arena
    ‪27 min drive‬
  • London (LCY-London City)
    ‪25 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Room amenity

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Room amenity

Standard Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | Room amenity

Bridal Suite

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Spark by Hilton London Romford

  • Free WiFi
  • Breakfast available
  • Business services
  • Bar
3.6 out of 5, Good, (113)
The price is AU$232
for 1 room
includes taxes & fees
2 July - 3 July
Spark by Hilton London Romford

About the area

Hornchurch

With a stay at Palms Hotel & Retreat By Palette London Romford in Hornchurch (Emerson Park), you'll be within a 15-minute drive of Lakeside Shopping Centre and Romford Golf Club. .This spa hotel is 16.7 mi (26.8 km) from ExCeL Exhibition Centre and 18.7 mi (30.1 km) from O2 Arena.

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 17.2 km
  • Bluewater Shopping Centre - 17 min drive - 22.1 km
  • ExCeL Exhibition Centre - 24 min drive - 20.4 km
  • Westfield Stratford City - 25 min drive - 24.9 km
  • O2 Arena - 27 min drive - 24.4 km

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ‪Crispy Cod - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪KFC - ‬5 min drive
  • ‪The New Inn - ‬5 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Hotel in Hornchurch with a full-service spa and a nightclub
Palms Hotel & Retreat By Palette London Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Make yourself at home in one of the 138 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include concierge services, a picnic area, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Hornchurch? This hotel has 270 square feet (25 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children

Things to do

  • Full-service spa
  • Nightclub

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 270 square feet of conference space
  • Meeting room

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 19 reviews
Rating 8 - Good. 2 out of 19 reviews
Rating 6 - Okay. 5 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 3 out of 19 reviews

8.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Elliot

Business traveller
Liked: Cleanliness, room comfort
It started off great. I had a 3 night stay and the first 2 nights were good other than not being able to use netflix or anything like that on the telly. But overall a good night sleep. Then along came the Gypsy wedding. All i can say is i got little to no sleep. Had to keep checking on my car as there was no control over the party till after the police came. Doors being kicked hotel getting smashed up. It was definitely by far the worst experience in a hotel ever. And i stay in alot of hotels due to work. So safe to say i will never come back here again which was a shame as the first couple of days were a nice comfortable stay.
Stayed 3 nights in Jun 2025

6/10 Okay

paul

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They were not able to get a key card for the rooms. So they had to keep letting me into my room . There's was only one person at reception. But had only one person at reception, who was very busy.
Stayed 1 night in Jun 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Suppose to have a garden view and we had an extension to look at three foots away from the room. Someone at 3.20am was on their phone shouting loudly until 6.30am - not nice getting woken up in the early hours of the morning. Our complaint was suppose to be investigated and they were getting back to us - still waiting nearly a week later.
Stayed 2 nights in May 2025

6/10 Okay

Mike

Business traveller
Disliked: Staff & service
Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be.
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort

Mixed. And charged for breakfast when free.

Rooms are decent and refurbished. Communal areas grubby. Charged for 2 breakfasts when the reservation said it was free. We'll see if they refund. Signage around hotel for 2nd floor rooms wasn't clear. Decent breakfast. Rooms were extremely hot and with no fans or a.c
Stayed 1 night in Jun 2025

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too.
Stayed 1 night in May 2025

2/10 Terrible

Belindah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lack of communication between hotel.com and the hotel had to pay even aftermaking reservation and payment for all. Slept late trying to figure out the situation and this was terrible experience!
Stayed 1 night in May 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing refurb only down side no air con. But overall amazing
Stayed 2 nights in May 2025

4/10 Poor

Michael

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Breakfast Gestapo

Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Bojan

Stayed 1 night in May 2025

10/10 Excellent

JOYCEE

Stayed 1 night in Apr 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 4 nights in Apr 2025

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist were excellent and vey informative
Stayed 1 night in Apr 2025

2/10 Terrible

Esbjörn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ax 1 star....

No housecleaning, the SPA not open, no restaurant even if it said "restaurant - on site), very hard beds..... Unfortunately they had a wedding last night that went out of control with vandalising, fights, KNIFE-FIGHTS, kithcen closed due to broken glass and blood in the restaurant.....
Stayed 2 nights in Jun 2025

4/10 Poor

Martin

Business traveller
No WiFi on the room and I booked premium room. Breakfast not until 7.30 which is late when being out for work. When open for breakfast started to clean coffee machine which took about 10 min. Could have been done before opening hours?
Stayed 1 night in Jun 2025