A picture is worth a thousand words - see attached photos: curtain so dirty it is grey instead of white, broken shower doors and dirty shower, hole in comforter, frayed window cord, broken bathroom tile, shattered window pane with ladder, hose, equipment 2 feet outside. We did not capture the stained carpet, the sewer smell, no ventilation, or the noise. We asked for hand towels and location of an ice machine; we were told, "We don't have either. Hotels in London are not like hotels where you come from."