Overall, my stay was very positive. I was kindly given a complimentary upgrade, which was greatly appreciated. The hotel itself is clean, well-maintained, and tastefully decorated.
While the check-in process was straightforward, I found the self-service approach to be somewhat impersonal and lacking in warmth, which may detract from the overall guest experience.
Unfortunately, the pillows provided were quite firm and uneven, which resulted in an uncomfortable night’s sleep.