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ibis London Excel Docklands

3.0 star property

Photo gallery for ibis London Excel Docklands

Front of property
Business centre
Twin Room, 2 Single Beds
Lobby
International cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pet-friendly

Explore the area

View map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, O2 Arena
    ‪3 min drive‬
  • Place, Tower Bridge
    ‪17 min drive‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (SweetRoom)

Double Room, 1 Double Bed (SweetRoom)

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(80 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(23 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

Located in London (Docklands), ibis London Excel Docklands is within a 10-minute drive of O2 Arena and Tower of London. .This hotel is 4.8 mi (7.7 km) from Tower Bridge and 5.9 mi (9.5 km) from London Bridge.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • O2 Arena - 3 min drive - 2.0 km
  • Tower of London - 16 min drive - 9.2 km
  • Tower Bridge - 17 min drive - 9.2 km
  • London Bridge - 21 min drive - 10.8 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 5 min walk
  • London City Airport (LCY) - 11 min drive

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬4 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬5 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Nakhon Thai Restaurant - ‬7 min walk

About this property

ibis London Excel Docklands

Hotel with a restaurant, near O2 Arena
Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 278 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
You can enjoy a meal at FOGGS serving the guests of ibis London Excel Docklands, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

Reviews

ibis London Excel Docklands Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 481 out of 1003 reviews
Rating 8 - Good. 327 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I rate IBIS London Excel Docklands 5 Stars

Incredible find in a tourist area that is full of activities. I rate the IBIS London Excel Docklands 5 Stars. My room is equipped with an Espresso machine, kettle, coffee, bath robe, full size towel, rain shower, window that overlooks the river, king bed, extra pillow, and big screen TV. The staff is friendly and provide excellent service. Best of all, the hotel is walking distance from the train station, restaurants, attractions and the water. It has a bar, restaurant and security system in house. All for under 100 pounds per night!
Stayed 1 night in Aug 2025

10/10 Excellent

Netania

Stayed 3 nights in Aug 2025

8/10 Good

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet and convient
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Made my stay stress free and relaxing.

Bike friendly, so friendly in general. Such a lovely check in and welcome. Fab view of the water. Great location right by the Excel centre. I will definitely be back.
Stayed 2 nights in Aug 2025

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel dirty and massive cost for awful room
Stayed 1 night in Aug 2025

10/10 Excellent

Craig, Manchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Made a day that was blighted with problems fade away with their great customer service. Can't recommend them enough, always love my stay there and hoping for plenty more.
Stayed 1 night in Aug 2025

8/10 Good

Satvinder

Stayed 3 nights in Aug 2025

8/10 Good

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great overall

great team and room and free parking. great.
Stayed 3 nights in Apr 2025

10/10 Excellent

FAIZ

Stayed 8 nights in Jul 2025

10/10 Excellent

Chrisann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice,clean and friendly staff.Transport is quite convenient too.I will surely recommend this hotel.
Stayed 1 night in Aug 2025

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Great location and despite being in the flight path for London city airport the noise wasn’t too disruptive. Staff were attentive and friendly and is a few minutes walk to the cable cars. Train station is also a short walk away. The bathrooms were a bit strange, but otherwise the room was clean, albeit very hot in summer.
Stayed 1 night in Aug 2025

10/10 Excellent

Keeley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay.

Stayed in the Ibis excel for two nights with my daughter because we travelled to see Kim Seokjin at the o2. Cannot find anything wrong with our stay. Definitely recommend this hotel. Gluten free options are limited here (daughter is coeliac) but they do their pizza on a gluten free base at request and she really enjoyed it.
Stayed 2 nights in Aug 2025

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

L

I recently stayed at the Ibis Hotel in London and had a fantastic experience. The hotel offers great value for money, with clean, modern rooms and all the essentials for a comfortable stay. The staff were friendly, efficient, and always willing to help. Check-in and check-out were quick and smooth, and I really felt welcomed from the moment I arrived. I would highly recommend the Ibis Hotel in London for anyone looking for a reliable, comfortable, and affordable place to stay in the city and enjoy a fantastic view as well. Would definitely book again!
Stayed 1 night in Aug 2025

8/10 Good

Claire

Stayed 1 night in Aug 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for excel visit. View over water- staff excellent at checkin
Stayed 1 night in Aug 2025

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to trains. Bathrobes were also a plus
Stayed 1 night in Aug 2025

6/10 Okay

Robyn

Travelled with family
Stayed 3 nights in Jul 2025

6/10 Okay

John

Business traveller
Stayed 1 night in Jul 2025

8/10 Good

Julie

Travelled with partner
Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Stayed 1 night in Jul 2025

6/10 Okay

Mark

Business traveller
Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.
Stayed 2 nights in Jul 2025

6/10 Okay

SK

Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ibis Excel Docklands

Staff are very welcoming and look after you well. Rooms are very good, and well presented and clean. Great location, very easy access to O2 arena. Enough shops and food outlets close by. Definitely worth it, and I wouldn't hesitate to book again.
Stayed 4 nights in Jul 2025