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ibis London Excel Docklands

3.0 star property

Photo gallery for ibis London Excel Docklands

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Lobby
International cuisine
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪4 min walk‬
  • Place, Royal Victoria Bridge
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪104 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (SweetRoom)

Double Room, 1 Double Bed (SweetRoom)

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(88 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Twin Room, 2 Single Beds

Premium Twin Room, 2 Single Beds

Premium Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(27 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

London

Located in London (Docklands), ibis London Excel Docklands is within a 10-minute drive of The Arena and Tower of London. .This hotel is 4.8 mi (7.7 km) from Tower Bridge and 5.9 mi (9.5 km) from London Bridge.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • IFS Cloud Royal Docks Station - 4 min walk - 0.4 km
  • Royal Victoria Bridge - 5 min walk - 0.4 km
  • Dock Beach - 7 min walk - 0.7 km
  • ISKCON Bhaktivedanta Manor - 13 min walk - 1.2 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 5 min walk
  • London City Airport (LCY) - 11 min drive

Restaurants

  • ‪Subway - ‬7 min walk
  • ‪Sandwich & Co. - ‬4 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Warehouse K - ‬2 min walk

About this property

ibis London Excel Docklands

Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 278 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and a television in a common area.
You can enjoy a meal at FOGGS serving the guests of ibis London Excel Docklands, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee. Children aged 11 and younger eat free breakfast.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Children aged 11 and younger eat free breakfast.
FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: GBP 14.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Children aged 11 and younger eat free breakfast

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.50 per person
  • Self parking fee: GBP 30 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel ibis

ibis Excel

ibis Excel Hotel

ibis Excel Hotel London Docklands

ibis Excel London Docklands

ibis London Docklands

ibis London Docklands Excel

ibis London Excel Docklands

London Docklands ibis

London Docklands ibis Excel

Accor London Excel

Ibis London Excel Docklands England

ibis London Excel Docklands Hotel

ibis Excel Docklands Hotel

ibis Excel Docklands

ibis London Excel Docklands Hotel

ibis London Excel Docklands London

ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 134 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Shamim

Stayed 1 night in Feb 2026

8/10 Good

wayne

Stayed 2 nights in Jan 2026

6/10 Okay

Debora

Travelled with family
Liked: Cleanliness
Original room given to us had no heating working but we were kindly moved by staff to a new room which was much better. All pillows provided could do with replacing. None of them were in great condition nor did they provide a great night's sleep. Not a fan of the bathrooms The soap dispensers in the shower are all too high for sensible use - they should be lower down on the wall Also the bathroom door could have a better closure so that when you using it in the middle of the night you are not waking the other person in the room of closing and opening the door. Do not understand why proper U bends are not used in these bathrooms - smells coming up the basin plug hole is nasty
Stayed 3 nights in Jan 2026

8/10 Good

Aled

Stayed 1 night in Jan 2026

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were very helpful
Stayed 2 nights in Jan 2026

6/10 Okay

Melissa

Business traveller
Liked: Staff & service, amenities
Bedding was nice and clean. Room was not as it should be. Carpets in hallways need vacuuming. I got stuck in the faulty elevator with some other guests.
Stayed 3 nights in Jan 2026

10/10 Excellent

HO MING

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Jan 2026

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location, friendly staff and great view
Stayed 1 night in Jan 2026

10/10 Excellent

Hau Ming

Liked: Cleanliness, staff & service, amenities
A lovely hotel that give me energy💕 Clean and tidy room, I love the bed and pillows that is firm enough to support me for a very nice dream. Clean bathroom and the most important that is enough electrical plugs with USB which can help me charge different devices without worries. Will be back.
Clean bedroom
Very nice food
Stayed 2 nights in Jan 2026

8/10 Good

Claire

Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2025

4/10 Poor

Amirhossein

Business traveller
The heating system was so poor and it was very cold over mights
Stayed 1 night in Jan 2026

6/10 Okay

Oluwole

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Didn’t like the room
Stayed 2 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Room clean and equipped with coffee machine and kettle. Friendly staff. Good location
Stayed 1 night in Jan 2026

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, excellent breakfast, friendly and very friendly to my dog
Stayed 1 night in Dec 2025

10/10 Excellent

vickie

Stayed 2 nights in Jan 2026

10/10 Excellent

Julie

Stayed 1 night in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was clean and comfortable
Stayed 2 nights in Dec 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean. The staff courteous and very helpful. The staff at breakfast were extremely efficient and very helpful to us. We enjoyed our stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Joel Eden

Liked: Cleanliness
Yes everything great nice stay
Stayed 1 night in Jan 2026

10/10 Excellent

Vasilica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, I haven’t tried breakfast but I am sure it was ok, the staff is the best, very communicative, the service is just perfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Emoefeke

Stayed 1 night in Dec 2025

10/10 Excellent

Vikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for the excel arena !!
Stayed 2 nights in Dec 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly and the room was clean
Stayed 1 night in Dec 2025

4/10 Poor

Bree

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The mattresses on the single beds were really worn and need replacing. On one bed it was worn in the middle so you rolled in and on the other bed there was a also a big dip in the middle where people must have been sitting on the edge of the bed. We complained but it never got changed just another “topper” added. Resulted in 2 terrible nights sleep. Location is good and minutes from the Excel arena but would not recommend.
Stayed 2 nights in Dec 2025