We arrived around midnight due to a flight delay and immediately faced issues—there was no ramp, only stairs, making it hard to carry luggage. Our room was in terrible condition, frankly uninhabitable: stained sheets, broken heater door, small holes in walls, curtains falling apart, and a jammed door that trapped us inside for over 10 minutes. The phone and outlets didn’t work, and WiFi was weak since our room was in the basement. No one answered our calls to the front desk, and with the hotel fully booked, there were no other options. Our first night was Trashed! Luckily, I negotiated with Expedia Agent and got re-booked to a great hotel, Best Western in Chiswick Palace for our remaining stay!