10/10 Excellent
K
Business traveller
12 Nov 2025
Liked: Cleanliness, staff & service, amenities
Customer service.
Stayed for one night for a business trip and chose this due to location which is ideal as only 5 minute walk from Kings Cross station.
Selected the Kings Suite which is located on the lower ground floor and even has a small outdoor space. The room is very good in size and has a 3 person table, double bed, seating area and small kitchen area. There is a large wet room and the decor is excellent.
The real standout is the customer service. There are so many little things that they do (and don’t have to) which makes them stand well above others.From the personalised hand-written card and gift, to the complimentary food and drink in the room, to the morning tea trolley with newspaper etc that is waiting for you at your door in the morning. It really does make a difference and nothing is too much trouble. Mir is a superstar! So friendly and helpful and can’t do any more for you. Thanks Mir!
Also a huge 5 stars for the communication you receive in the build up to your stay. Emails; texts and WhatsApps making sure you have everything you need, not only for a personal welcome and smooth checkin, but also with recommendations for places to visit or eat at locally.
The customer service is above pretty much most other hotels.
Well done Team Rokxy!
K
Stayed 1 night in Nov 2025


























