6/10 Okay
Lindsay
Travelled with family
15 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Suite was very awkward
My husband, son, and I traveled through London for one night and stayed in a suite room. I did not realize that the two rooms of the suite (a basement room) were separated by locking, very heavy, room entrance-style doors. We needed our key card to get into each bedroom. I opened the bolts so that the doors would not lock automatically, but of course moments after entering my son undid the bolt and locked us out of the bedroom with the keys (and the one we had put into the slot to operate the lights didn't work), so we had to get the front desk to let us in). The doors were also VERY heavy, so it was cumbersome to get in and out of the bedrooms, especially for my young son. The air conditioning didn't work in my son's room or the shared hallway, so we ended up propping open the doors so the other room's air could circulate. Since the doors were so heavy, we just had to wedge chairs in the way and then climb over them to move about. I'm glad we didn't stay here more than one night. The location is very good for access to Kensington Park.
Lindsay
Stayed 1 night in May 2025
