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Wookey Hole Hotel

3.0 star property

Photo gallery for Wookey Hole Hotel

Front of property
Breakfast and dinner served
Luxury Room | In-room dining
Reception
Family Room, Resort View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View map
Wookey Hole, Wells, England, BA5 1BA
  • Place, Wookey Hole Caves
    ‪5 min walk‬
  • Place, Ebbor Gorge
    ‪4 min drive‬
  • Place, Milton Lodge Gardens
    ‪4 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪24 min drive‬

Room options

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

9.0 out of 10
Wonderful
(67 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

Twin Room, 2 Single Beds, Ensuite

9.2 out of 10
Wonderful
(19 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

Twin Room, Accessible

Twin Room, Accessible

7.2 out of 10
Good
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

Superior Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, Tower

Suite, Tower

Suite, Tower

9.6 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

9.4 out of 10
Exceptional
(20 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Resort View

Family Room, Resort View

Family Room, Resort View

8.8 out of 10
Excellent
(18 reviews)
  • Resort view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

Twin Room, Mobility Accessible (Bath Only)

9.0 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Front of property
White Hart Inn
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  • Free Wi-Fi
  • Restaurant
  • Breakfast available
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About the area

Wells

Located in Wells, Wookey Hole Hotel is a 1-minute drive from Wookey Hole Caves and 5 minutes from Wells Cathedral. .This hotel is 3.1 mi (5 km) from Wells Bishop's Palace and 7.6 mi (12.2 km) from Chalice Well.

What's nearby

  • Wookey Hole Caves - 5 min walk - 0.4 km
  • Wells Leisure Centre - 3 min drive - 1.8 km
  • Ebbor Gorge - 4 min drive - 3.1 km
  • Milton Lodge Gardens - 4 min drive - 2.1 km
  • Wells Cathedral - 5 min drive - 3.1 km

Getting around

  • Yatton Station - 24 min drive
  • Bristol International Airport (BRS) - 43 min drive

Restaurants

  • ‪The Sheep & Penguin - ‬4 min drive
  • ‪Fosso Lounge - ‬5 min drive
  • ‪The Crown at Wells - ‬5 min drive
  • ‪Tuckers Fish And Chip Shop - ‬4 min drive
  • ‪The Quarter Jack (Wetherspoon) - ‬4 min drive

About this property

Wookey Hole Hotel

Wookey Hole Hotel offers 58 accommodations with DVD players and coffee/tea makers. 26-inch LED televisions come with digital channels.

This Wells hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 58 guestrooms featuring DVD players and LED televisions. 26-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and coffee/tea makers.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance, a picnic area, and a banquet hall.
Satisfy your appetite at Bistro at Wookey Hole, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Self-serve breakfasts are served on weekdays from 7:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services. Free self parking is available onsite.
Self-serve breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Bistro at Wookey Hole - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Onsite venue #2 - This bar specializes in British cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Self-serve breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.50 for adults and GBP 8.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro at Wookey Hole

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (140 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch smart TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for self-serve breakfast: approximately GBP 13.5 for adults and GBP 8.5 for children
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Wookey Hole
Wookey Hole Hotel
Wookey Hole Hotel Wells
Wookey Hotel
Wookey Hole Wells
Wookey Hole Hotel Hotel
Wookey Hole Hotel Wells
Wookey Hole Hotel Hotel Wells

Wookey Hole Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 479 out of 1006 reviews
Rating 8 - Good. 339 out of 1006 reviews
Rating 6 - Okay. 130 out of 1006 reviews
Rating 4 - Poor. 34 out of 1006 reviews
Rating 2 - Terrible. 24 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Emily

Stayed 1 night in Dec 2025

8/10 Good

Karandeep

Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and nice food. Good breakfast, son loved the pancake machine. Room was large and clean.
Stayed 3 nights in Aug 2025

6/10 Okay

Amiee

Liked: Cleanliness, staff & service, amenities
Beds are rock hard. Room is outdated. Can hear your neighbours. Guests running up and down the halls and still continue after we politely asked them to stop
Stayed 1 night in Nov 2025

8/10 Good

Teresa

Stayed 2 nights in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, very handy for the cave Christmas event we attended.
Stayed 1 night in Nov 2025

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. Hotel is excellent set in a beautiful place. Will be back
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2025

8/10 Good

Paul

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be hotter. Nescafé sachets in rooms really bad. Poured mine down the sink! Lovely and quiet. Comfy bed.
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean , staff where amazing , couldn't do enough for you , went above and beyond
Stayed 3 nights in Nov 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, staff excellent, friendly and helpful. Overall great. Minor points: prefer a toilet seat lid, and a larger sink, somewhere near the sink to put things on. It was an accessible room, but it does not need an NHS poster about cleaning hands for a 'patient' on the bathroom door, (room 1) also sink cracked in room 1. TV very small in room 1, much more acceptable in room 30.
Stayed 2 nights in Nov 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Nov 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our visit was satisfactory
Stayed 1 night in Nov 2025

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, rooms comfortable and clean. Staff helpful and friendly Evening meal menu abit disappointing, not much variety meals we had not worth the money. Breakfast was included and good selection
Stayed 2 nights in Nov 2025

10/10 Excellent

Kerrianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, peaceful atmosphere. Very friendly staff. Rooms were comfortable had all you needed for your stay. Lovely big bath towels! Breakfast was ok, could improve, scrambled eggs not good being kept warm, not much choice on the continental side. We didn’t use the bar but was told we could take drinks and food to the room if wanted. Would definitely stay here again.
Stayed 1 night in Nov 2025

6/10 Okay

Paul

Breakfast too expensive, limited bar.
Stayed 1 night in Nov 2025

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
A nice hotel right by the entrance to Wookie Hole centre, similar to a Premier Inn standard. Restaurant food was nice in the evening and not badly priced give captive location, and breakfast buffet was a very good standard and replenished regularly. Whilst there was some theming for Halloween, there was nothing special going on for the kids during the evening which was a disappointment, and only one house in the village offering trick or treating - Thank you, you made my boys evening, and saved my life! Also, the green emergency light by the bedroom door was immensely annoying, and we found it hard to get to sleep 😟. Overall though a nice convenient stop during our halfterm tours, and Wookey Hole was brilliant for a 5 / 6 hour visit - something for everyone big and small, felt family run / friendly.
Pop was an amazing guide in the Wookey Caves
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nice Room - warm and comfortable.
View from room 58
Stayed 3 nights in Oct 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel, very pleasant staff. Our room was large with plenty of storage space although quite basic. It was very clean and serviced daily. Despite the close proximity to the caves etc, its a very quiet hotel. Not a lot in the area apart from the Wookey Hole complex but just 10 mins to Wells. Would recommend, especially for families.
Stayed 3 nights in Oct 2025

8/10 Good

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in excellent , very friendly and efficient lady on the front desk . Always plenty of parking , food is good , service very polite . Wifi , bed and shower all decent .
Stayed 2 nights in Oct 2025

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Nathan

Travelled with family
Disliked: Staff & service, room comfort
Pizza was inedible due to copious amounts of cheese, note to chef ‘ Less is More’
Stayed 1 night in Oct 2025

8/10 Good

Georgina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at The Wookey Hole hotel, we went for Halloween and the place and staff did not disappoint! All staff were friendly and gave a warm welcome to the hotel. Seeing the costumes they were dressed in was excellent. The room was comfortable and it was great to have the ensuite. Thank you for a great visit, we will come again!
Stayed 1 night in Oct 2025

8/10 Good

Mary

Stayed 1 night in Sep 2025