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Hillcrest Liverpool Central

2.0 star property

Photo gallery for Hillcrest Liverpool Central

Reception
Economy Double Room
Deluxe Double Room, City View
Economy Double Room
Reception

Reviews

6.2 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View map
12 Gradwell St, Liverpool, England, L1 5AQ
  • Place, Liverpool ONE
    ‪1 min walk‬
  • Place, Royal Albert Dock
    ‪7 min walk‬
  • Place, The Beatles Story Museum
    ‪9 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪17 min drive‬

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

Comfort Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View

Deluxe Double Room, City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Basic Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

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About the area

Liverpool

With a stay at Hillcrest Liverpool Central, you'll be centrally located in Liverpool, steps from Liverpool ONE and 8 minutes by foot from Royal Albert Dock. .This hotel is 0.6 mi (0.9 km) from The Beatles Story Museum and 0.6 mi (1 km) from M&S Bank Arena.

What's nearby

  • Liverpool ONE - 1 min walk - 0.0 km
  • Royal Albert Dock - 7 min walk - 0.6 km
  • M&S Bank Arena - 9 min walk - 0.8 km
  • The Beatles Story Museum - 9 min walk - 0.8 km
  • Liverpool Pier Head Ferry Terminal - 12 min walk - 1.1 km

Getting around

  • Liverpool Central Station - 7 min walk
  • John Lennon Airport (LPL) - 31 min drive

Restaurants

  • ‪Clockworks - ‬1 min walk
  • ‪Salt House Tapas Liverpool - ‬2 min walk
  • ‪Kazimier Garden - ‬2 min walk
  • ‪Albert's Schenke - ‬3 min walk
  • ‪Turtle Bay Liverpool Hanover St - ‬2 min walk

About this property

Hillcrest Liverpool Central

Hotel with a 24-hour front desk, steps from Liverpool ONE
Hillcrest Liverpool Central offers 54 accommodations with complimentary toiletries and blackout drapes/curtains. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.
Make yourself at home in one of the 54 guestrooms. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Hillcrest Liverpool Central Hotel
Hillcrest Liverpool Central Liverpool
Hillcrest Liverpool Central Hotel Liverpool

Reviews

Hillcrest Liverpool Central Reviews

6.2

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 22 out of 101 reviews
Rating 8 - Good. 23 out of 101 reviews
Rating 6 - Okay. 17 out of 101 reviews
Rating 4 - Poor. 17 out of 101 reviews
Rating 2 - Terrible. 22 out of 101 reviews

Reviews

8/10 Good

Jimmy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Could do with a lick of paint but very clean room and bathroom, comfy bed, good location. Overall great value for money
Stayed 1 night in Aug 2025

8/10 Good

PING YAU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall for a backpacker is a good short stay hotel !
Stayed 1 night in Aug 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Geoffrey

Liked: Cleanliness
My original room was on the 5th floor and I was notmtold that the lift had been out of order for 6 moths! Had I known I wouldn't have booked the room. I was moved to a 2nd hotel No 105 about 5 mins walk away. The room was on the first floor. Fine. From about 18:00 to 02:00 I was subjected to the beat of a heavy base guiter and drums.They reverberated throuth the walls and floor and the bed frame making it impossible to sleep. The kettle had to be changed and the remote for the tv only had one battery in it. These things shoulld have been rectified before I checked in. Also the breakfast that was promised on the web site was not available.
Stayed 3 nights in Jul 2025

10/10 Excellent

Julian

Stayed 1 night in Jul 2025

6/10 Okay

Raj

Stayed 1 night in Jul 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hillcrest Liverpool Central a disappointment

Arrived and had to navigate steps down to reception. Then got told lift not working. Our bonus was they'd moved us to the third floor from the sixth. Managed to find out room which was very cramped and poorly laid out. The stairs looked as if they hadn't been cleaned or maintained in quite some time. Bed looked as if it had been made by a child using scrap timber and was not particularly comfortable. View from room not very pleasant and it was very noisy. Believe this establishment was only created around 18 months ago, it looked and felt more like 18 years, with nothing done in the interim. overall was so bad, we checked out after one night and found another much nicer establishment.
Stayed 3 nights in Jul 2025

2/10 Terrible

Neil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Pirathaban

Stayed 2 nights in Jul 2025

6/10 Okay

Rene, Stamford

Liked: Amenities
The experience was OK at this
Stayed 1 night in Jul 2025

6/10 Okay

Thomas

Disliked: Property conditions & facilities
the front fire door was locked unbearable
Stayed 1 night in Jul 2025

4/10 Poor

COCOU

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Abdullah

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely still, only thing was the lift wasn't working and we was on the 5th floor, but something that can not be helped
Stayed 1 night in Jul 2025

4/10 Poor

Mohamed

Business traveller

Stay away please

Bed sheets were very dirty please see attached images, matrass is completely worn out and very uncomfortable causing back pain, staff at reception was very rude, place has no lift operating. Terrible place to stay, wouldn't recommend anyone to stay at Hillcrest Hotel unless the issues are fixed.
Stayed 2 nights in Jul 2025

4/10 Poor

Matthew

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First impressions were that the hotel is dodgy as we had to enter through a side door and go into the basement to access the reception. We were provided with a room on the fourth floor having to climb six floors worth of stairs that were ridiculously steep. The first room we were given had a door that would not lock and staff allowed us to change rooms. The second bathroom stank of weed and both rooms were cramped despite allegedly being for two people. The first night we heard someone loudly singing in the shower and on the second night we were unable to sleep as we kept hearing doors slamming and drunken people talking loudly and shouting. At least the staff were friendly and the hotel is located in a convenient place, I guess.
Stayed 2 nights in Jun 2025

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

mark

Disliked: Staff & service
When you on the
Stayed 1 night in Jun 2025

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Great stay

Excellent customer service and a great place right in the heart of the City. Reception staff were so helpful and eager to help.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jan Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near to the City Center. Accessible to essentials.

What I love about this hotel is its proximity to the bus station and the city center. The rooms are nice and tidy, and I love that there is an electric kettle, a selection of tea and coffee for the guests. Elevator was unfortunately under repair but nonetheless the stay was awesome.
Stayed 4 nights in Jun 2025

8/10 Good

Zaley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Jo

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was nicely decorated, bathroom looked new. Very warm room but fortunately had a fan. Lift out of order so had to climb 100 steps which were steep ( I counted them) Good location - quiet
Steps
Clean shower
Room layout
View from front
Stayed 1 night in Jun 2025

4/10 Poor

Andrew

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Arrived at the property to find that the down pipe on the gutter was broken. Spraying dirty water directly above the entrance to the premises all over me as I entered. Went to book in to find the lift was broken and clearly has been for some time. This was not mentioned in the email the hotel sent the day prior to my arrival. My room was on the 6th floor and staircase is very old with uneven steps and would not recommend to anyone with mobility issues. Rooms are very hot. Bathroom furniture clean but very tired with a lot of marks on ceiling and walls. I would not recommend. Having stopped in hotels in city’s all over the U.K. this is one of the worst and is not good value for money. The only plus point is that is was in a fairly central location for the bars and restaurants. It also concerns me the due diligence that Expedia do on the premises that they advertise. Not a good example on the site.
Stayed 1 night in Jun 2025

8/10 Good

Charlotte

The room was lovely, lift was out of service. Staff very friendly. The hotel is central to everything
Stayed 1 night in Jun 2025