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Eurostars Universal Lisboa

5.0 star property

Photo gallery for Eurostars Universal Lisboa

Outdoor pool, pool loungers
Lobby
Lobby
Rooftop terrace
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Place, Lisbon Casino
    ‪5 min walk‬
  • Place, Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Place, Lisbon Oceanarium
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪4 min drive‬

Room options

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room

9.0 out of 10
Wonderful
(132 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use

Hypo-allergenic bedding, minibar, desk, laptop workspace

Double Room Single Use

8.6 out of 10
Excellent
(30 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, River View

7.2 out of 10
Good
(7 reviews)
  • River view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, City View

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Suite

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room Single Use, River View

  • River view
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room Single Use, City View

  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Studio Suite (Single Use)

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Studio Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

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About the area

Lisbon

Located in Lisbon, Eurostars Universal Lisboa is connected to a rail/subway station, a 5-minute walk from Lisbon Casino and 6 minutes by foot from Vasco da Gama Shopping Centre. .This luxury hotel is 0.4 mi (0.7 km) from Lisbon Oceanarium and 0.6 mi (1 km) from Parque das Nacoes Marina.

What's nearby

  • Lisbon Casino - 5 min walk - 0.5 km
  • Vasco da Gama Shopping Centre - 5 min walk - 0.5 km
  • Lisbon Oceanarium - 8 min walk - 0.7 km
  • MEO Arena - 8 min walk - 0.7 km
  • Parque das Nacoes Marina - 10 min walk - 0.9 km

Getting around

  • Oriente Station - 6 min walk
  • Cabo Ruivo Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 13 min drive

Restaurants

  • ‪Sky Bar Tivoli - ‬5 min walk
  • ‪Honest Greens - ‬5 min walk
  • ‪#SeaTheFuture - ‬6 min walk
  • ‪Tivoli Caffè Oriente - ‬5 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Eurostars Universal Lisboa

Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and bathrobes. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include showers, slippers, and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 189 air-conditioned rooms featuring minibars. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as desks and blackout drapes/curtains.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a living plant wall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Property Registration Number 9908

We should mention

The seasonal pool will be open from May 01 to October 31

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 902 out of 1194 reviews
Rating 8 - Good. 167 out of 1194 reviews
Rating 6 - Okay. 71 out of 1194 reviews
Rating 4 - Poor. 26 out of 1194 reviews
Rating 2 - Terrible. 28 out of 1194 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Isaul

Business traveller
Liked: Cleanliness, staff & service, amenities
This place is excellent—I absolutely love it. It’s quiet and conveniently located just 10 minutes from the airport. The staff are great, and the breakfast is amazing with a wide variety of options. Plus, it’s only a seven-minute walk to the Vasco da Gama shopping mall. Fantastic location overall. Highly recommended.
Stayed 5 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, excellent breakfast, would recommend this hotel 100 times more!
Stayed 2 nights in Dec 2025

10/10 Excellent

JOEY, savannah

Stayed 2 nights in Dec 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in every way
Stayed 1 night in Dec 2025

10/10 Excellent

Rajbinder

Liked: Cleanliness, amenities, property conditions & facilities
Eurostars Universal Lisboa exceeded all expectations. The hotel is modern, spotless, and beautifully designed, with very comfortable rooms and exceptionally attentive staff. The breakfast is excellent, and the location is perfect for exploring Lisbon. Definitely a top choice — I’ll be back!
Stayed 2 nights in Dec 2025

10/10 Excellent

Quynh Chau

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is excellent, room, staff, breakfast, location close to big market and walking distance restaurants. We will return
Stayed 4 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, did not use most amenities. comfortabe room, good food at lobby bar. Friendly bilingual staff
Stayed 1 night in Dec 2025

10/10 Excellent

Gustavo

Stayed 1 night in Dec 2025

8/10 Good

Marie

Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and 💯 Recommended
Stayed 3 nights in Nov 2025

10/10 Excellent

John T, Levittown

Convenient
Stayed 6 nights in Nov 2025

8/10 Good

Christopher, Boulder

Stayed 3 nights in Nov 2025

10/10 Excellent

Si

Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel on the whole, where incredibly helpful. The breakfast was fantastic, I was half board, which was the only disappointment
Stayed 2 nights in Nov 2025

8/10 Good

Muhammed Cihan

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff, cleaning
Stayed 2 nights in Nov 2025

10/10 Excellent

Deolinda Mitelga, Luanda

Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sammy

Stayed 1 night in Nov 2025

4/10 Poor

Traian

Travelled with group
Liked: Cleanliness
Not happy with the service 👎
Stayed 2 nights in Oct 2025

2/10 Terrible

Kashina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am deeply saddened I was not able to stay at the Eurostar Universal Lisboa in October, during my birthday. I spoke with two hotel staff Rafeal who stated they will refund the money I did not receive it. The hotels holding on to money I was not able to utilize and the sad that they doing this to a person who's disabled. Due to my sickness I was not traveling I also obtained insurance. I contacted Expedia, Eurostar Universal Lisboa and AIG; they all have given me the run around. Due to my disability, I was unable to reach my destination by the original mode of transportation, nor did I have any other accessible or safe means of reaching Lisbon. This situation I could not complete my trip or arrive at my destination through any available means.I canceled my reservation at Eurostars Hotel in 24 hours. Keep in mind in the USA. In the a.m., a full day in advance, following the proper procedures required by both the hotel and AIG Travel Guard. I also purchased travel insurance specifically to protect against such unforeseen circumstances. It is deeply concerning that they have not refunded me. I acted in good faith, and the funds withheld for a hotel stay I could not use constitute an unfair and inconsistent application of the policy. This situation has caused unnecessary financial and emotional distress, especially as the trip was meant to celebrate my birthday to Lisbon where I have never been and was not able to see or enjoy. I have still not received my refund. Be aware.
Stayed 2 nights in Oct 2025

8/10 Good

Katrina

Liked: Cleanliness, property conditions & facilities
The location of the hotel was perfect and the room was pretty nice for the price. The only issue that popped up during my stay was a false fire alarm at 3am that required us to evacuate the building.
Stayed 2 nights in Jul 2025

8/10 Good

Lisa, medford

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, very accommodating and good staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check-in. Property is very nicely decorated. Room is comfortable, with a well-done bathroom that included many amenities like complimentary comb, toothbrush, etc. Thai restaurant across the street is good.
Stayed 1 night in Nov 2025

10/10 Excellent

Rufina Escalona

Stayed 2 nights in Nov 2025

10/10 Excellent

Yongke, Palo Alto

Liked: Cleanliness, amenities, property conditions & facilities
yes, very nice
Stayed 1 night in Nov 2025