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Altis Grand Hotel

5.0 star property

Photo gallery for Altis Grand Hotel

Suite
Rooftop terrace
Lobby
2 restaurants, lunch served
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Rua Castilho, 11, Lisbon, 1269-072
  • Place, Botanical Garden
    ‪2 min walk‬
  • Place, Avenida da Liberdade
    ‪3 min walk‬
  • Place, Marquis of Pombal Square
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬

Room options

View all photos for Premier Double Room

Minibar, in-room safe, desk, blackout curtains

Premier Double Room

7.8 out of 10
Good
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room (with Extra Bed)

Minibar, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room (with Extra Bed)

8.6 out of 10
Excellent
(9 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Premier Single Room

Minibar, in-room safe, desk, blackout curtains

Premier Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Suite

Family Suite

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.0 out of 10
Very good
(13 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed OR 1 Single Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

9.0 out of 10
Wonderful
(81 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite | In-room dining

Suite

9.8 out of 10
Exceptional
(10 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About the area

Lisbon

With a stay at Altis Grand Hotel, you'll be centrally located in Lisbon, steps from Cinemateca Portuguesa Museum and Medeiros e Almeida Museum. .This luxury hotel is 0.2 mi (0.3 km) from Botanical Garden and 0.6 mi (0.9 km) from National Museum of Natural History.

Getting around

  • Rato Station - 6 min walk
  • Rossio Station - 14 min walk
  • Humberto Delgado Airport (LIS) - 28 min drive

Restaurants

  • ‪Mama Shelter - ‬4 min walk
  • ‪V Rooftop Bar - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Simpli - ‬4 min walk
  • ‪Breakfast Room Turim Marquês Hotel - ‬4 min walk

About this property

Altis Grand Hotel

Luxury hotel with 2 restaurants, steps from Cinemateca Portuguesa Museum
Altis Grand Hotel offers 300 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

GSpa has 4 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 300 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Grill Dom Fernando, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Grill Dom Fernando - This fine-dining restaurant serves lunch and dinner.
Rendez Vous Bistro - This restaurant serves lunch and dinner. A children's menu is available. Open daily.
Lobby Bar - Onsite bar. Open daily.
Panoramic Bar S. Jorge - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 17 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 24 for adults and EUR 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grill Dom Fernando
  • Lobby Bar
  • Panoramic Bar S. Jorge
  • Rendez Vous Bistro

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property’s rooftop Terrace is closed seasonally from October to May.

Renovations and closures

The following facilities or services will be unavailable from January 8 2026 to January 26 2026 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 12 for children
  • Self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Swim caps are mandatory in the pool and spa. Guests may bring their own or purchase a cap at the property.
Children under 16 years old are allowed in the spa's indoor pool from 10 AM until 4 PM and must be accompanied by an adult.
Property Registration Number 1072

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Altis Grand
Altis Grand Hotel
Altis Grand Hotel Lisbon
Altis Grand Lisbon
Altis Hotel
Grand Altis
Hotel Altis
Hotel Altis Grand
Altis Grand Hotel Hotel
Altis Grand Hotel Lisbon
Altis Grand Hotel Hotel Lisbon

Altis Grand Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 708 out of 1000 reviews
Rating 8 - Good. 182 out of 1000 reviews
Rating 6 - Okay. 69 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 14 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room was always spotless, staff were great.
Stayed 7 nights in Oct 2025

6/10 Okay

Marty

Stayed 4 nights in Nov 2025

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were real good and gentle. Rooms are too small. Hotel lication a bit far from the town highlights
Stayed 4 nights in Oct 2025

10/10 Excellent

Mercy

Stayed 4 nights in Oct 2025

10/10 Excellent

Nirvan

Stayed 1 night in Nov 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clearly very nice but seemed a bit empty. The rooms had a few odd elements like a door to the toilet that blocks the toilet paper dispenser and an extra door between the entry and the bedroom. I struggled to get the air conditioning to come on without turning the thermostat very low, and because they turn it off when you are not in the room, my room was very humid whenever I returned to it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service. From check in to check out, everything was smoothly and very professional. Bathrooms are big and beautiful and the room was very comfortable. Definitely recommend it! Location is also very convenient.
Stayed 3 nights in Oct 2025

10/10 Excellent

Matthew

Stayed 3 nights in Oct 2025

10/10 Excellent

Grigory

Stayed 4 nights in Oct 2025

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
From the moment we arrived which was late in the evening we were greeted curb side. Impressive foyer clean throughout. Very comfortable rooms with modern up to date amenities. Outstanding breakfast and close proximity to the downtown district. Congratulations on your well kept hotel. I would return in an instant.
Stayed 4 nights in Oct 2025

10/10 Excellent

Salomon, Caracas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good rooms
Stayed 3 nights in Oct 2025

10/10 Excellent

Fatemeh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

liana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room! Friendly and helpful staff. Excellent restaurant !
Stayed 1 night in Oct 2025

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Peter M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful, very friendly and helpful staff, everyone was incredibly friendly and accommodating to my baby and family. Great location, lots nearby, would come back.
Stayed 2 nights in Sep 2025

6/10 Okay

Sukhnaz

Stayed 4 nights in Oct 2025

4/10 Poor

Naureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious but beds are very very uncomfortable. Instead of queen or king bed, there are two twin beds for 2 people. Mattress are not straight, they are slanting and i felt I was falling on my left side. I had to reposition my self all night , had disturbed sleep. I told staff about the uncomfortable beds, they assured me that someone will come and look into it and will change it but no one came to look at it, did not change beds. Faucet in the sink will come off periodically, we had to put it back to have water in the faucet. overall very uncomfortable due to bad beds.
Stayed 3 nights in Sep 2025

4/10 Poor

Naureen

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is very nice and good location. rooms are spacious for 3 people. Beds are terrible, very uncomfortable. in the main area instead of queen or king bed, 2 beds are aligned together they are not straight , mattress is slanting , I felt I was falling on my left side and had to reposition my self all the time. My daughters bed had a dipping in the middle. I complaint to staff about the beds that how uncomfortable they are . Staff assured me that they will look into it and will send someone to fix beds, but no body came to fix or change beds. Faucet was broken, every time we had to put it back again for the water. Overall our stay was not comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Cristian

Travelled with family
Liked: Amenities, property conditions & facilities
Thank you
Stayed 3 nights in Sep 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and accomodations
Stayed 3 nights in Aug 2025

2/10 Terrible

Anne Marie

Stayed 1 night in Sep 2025

10/10 Excellent

Alan, Great Barrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel. Only one minor complaint, the service at the bar wasn't that great. The rest of the staff were fantastic! The restaurant upstairs was amazing!
Stayed 2 nights in Sep 2025

10/10 Excellent

Shafiqah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Zahara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Fantastic hotel, polite staff and great spa! Great location in Principle Real, nothing is too far away
Stayed 2 nights in Sep 2025