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Altis Grand Hotel

5.0 star property

Photo gallery for Altis Grand Hotel

Suite
Lobby
Exterior
2 restaurants, lunch served
2 bars/lounges

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View map
Rua Castilho, 11, Lisbon, 1269-072
  • Place, Avenida da Liberdade
    ‪3 min walk‬
  • Place, Marquis of Pombal Square
    ‪7 min walk‬
  • Place, Eduardo VII Park
    ‪7 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬

Room options

View all photos for Premier Double Room

Minibar, in-room safe, desk, blackout curtains

Premier Double Room

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin Room (with Extra Bed)

Minibar, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room (with Extra Bed)

8.6 out of 10
Excellent
(9 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Premier Single Room

Minibar, in-room safe, desk, blackout curtains

Premier Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Suite

Family Suite

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.2 out of 10
Very good
(11 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 Single Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

9.0 out of 10
Wonderful
(80 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite

Suite | In-room dining

Suite

9.8 out of 10
Exceptional
(10 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About the area

Lisbon

With a stay at Altis Grand Hotel, you'll be centrally located in Lisbon, steps from Cinemateca Portuguesa Museum and Medeiros e Almeida Museum. .This luxury hotel is 0.2 mi (0.3 km) from Botanical Garden and 0.6 mi (0.9 km) from National Museum of Natural History.

What's nearby

  • Botanical Garden - 2 min walk - 0.2 km
  • Avenida da Liberdade - 3 min walk - 0.3 km
  • Marquis of Pombal Square - 7 min walk - 0.6 km
  • Principe Real Square - 7 min walk - 0.6 km
  • Eduardo VII Park - 7 min walk - 0.6 km

Getting around

  • Rato Station - 6 min walk
  • Rossio Station - 14 min walk
  • Humberto Delgado Airport (LIS) - 24 min drive

Restaurants

  • ‪Mama Shelter - ‬4 min walk
  • ‪Simpli - ‬4 min walk
  • ‪V Rooftop Bar - ‬3 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Copenhagen Coffee Lab - ‬2 min walk

About this property

Altis Grand Hotel

Luxury hotel with 2 restaurants and a full-service spa
Altis Grand Hotel offers 300 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 32-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

GSpa has 4 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 300 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Grill Dom Fernando, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Grill Dom Fernando - This fine-dining restaurant serves lunch and dinner.
Rendez Vous Bistro - This restaurant serves lunch and dinner. A children's menu is available. Open daily.
Lobby Bar - Onsite bar. Open daily.
Panoramic Bar S. Jorge - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 17 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 24 for adults and EUR 12 for children
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grill Dom Fernando
  • Lobby Bar
  • Panoramic Bar S. Jorge
  • Rendez Vous Bistro

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Dining table
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Dining table
  • Limited room service
  • Minibar
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property’s rooftop Terrace is closed seasonally from October to May.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 12 for children
  • Self parking fee: EUR 17 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Swim caps are mandatory in the pool and spa. Guests may bring their own or purchase a cap at the property.
Children under 16 years old are allowed in the spa's indoor pool from 10 AM until 4 PM and must be accompanied by an adult.
Property Registration Number 1072

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Altis Grand
Altis Grand Hotel
Altis Grand Hotel Lisbon
Altis Grand Lisbon
Altis Hotel
Grand Altis
Hotel Altis
Hotel Altis Grand
Altis Grand Hotel Hotel
Altis Grand Hotel Lisbon
Altis Grand Hotel Hotel Lisbon

Altis Grand Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1007 reviews
Rating 8 - Good. 190 out of 1007 reviews
Rating 6 - Okay. 73 out of 1007 reviews
Rating 4 - Poor. 28 out of 1007 reviews
Rating 2 - Terrible. 15 out of 1007 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Naureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious but beds are very very uncomfortable. Instead of queen or king bed, there are two twin beds for 2 people. Mattress are not straight, they are slanting and i felt I was falling on my left side. I had to reposition my self all night , had disturbed sleep. I told staff about the uncomfortable beds, they assured me that someone will come and look into it and will change it but no one came to look at it, did not change beds. Faucet in the sink will come off periodically, we had to put it back to have water in the faucet. overall very uncomfortable due to bad beds.
Stayed 3 nights in Sep 2025

4/10 Poor

Naureen

Travelled with family
Disliked: Amenities, property conditions & facilities
Property is very nice and good location. rooms are spacious for 3 people. Beds are terrible, very uncomfortable. in the main area instead of queen or king bed, 2 beds are aligned together they are not straight , mattress is slanting , I felt I was falling on my left side and had to reposition my self all the time. My daughters bed had a dipping in the middle. I complaint to staff about the beds that how uncomfortable they are . Staff assured me that they will look into it and will send someone to fix beds, but no body came to fix or change beds. Faucet was broken, every time we had to put it back again for the water. Overall our stay was not comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Cristian

Travelled with family
Liked: Amenities, property conditions & facilities
Thank you
Stayed 3 nights in Sep 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and accomodations
Stayed 3 nights in Aug 2025

2/10 Terrible

Anne Marie

Stayed 1 night in Sep 2025

10/10 Excellent

Alan, Great Barrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel. Only one minor complaint, the service at the bar wasn't that great. The rest of the staff were fantastic! The restaurant upstairs was amazing!
Stayed 2 nights in Sep 2025

10/10 Excellent

Shafiqah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Zahara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Fantastic hotel, polite staff and great spa! Great location in Principle Real, nothing is too far away
Stayed 2 nights in Sep 2025

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Altis Grand are first class. Service was impeccable throughout our stay. Room was very nice, beds very comfortable, bathroom/shower were excellent. Hotel is located in the financial district so can’t walk to tourist spots but easy uber rides to anywhere u want to go.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sarvmaninder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean. Great hospitality experience. 10 out of 10. Highly recommended.
Stayed 7 nights in Aug 2025

10/10 Excellent

Baher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel in the center and every close to many attractions . The staff are very very helpful they, every request we maid was attended to. we also had 6 nights at the hotel booked through Expedia and when we wanted to visit Porto the hotel transferred 2 nights to Altis Hotel in Port. thanks to Claudia the receptionist for taking the extra efforts to transfer our booking. the hotel in port was beautiful and new. Breakfast can be improved little bit, thanks again for the hotel staff for making our stay enjoyable
Stayed 5 nights in Aug 2025

10/10 Excellent

Evangelos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with enough space for a family of 3. Very kind staff and very rich breakfast. The hotel is in a nice location at the city center and you can easily walk to the old town center or use the subway as 2 stations are located nearby.
Stayed 5 nights in Aug 2025

6/10 Okay

KHILNA

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Good property but whilst checking we didn’t have a good experience as the receptionist came across very rude and probably seemed racist unwelcoming. Being our first time in Portugal and at the first hotel was disappointing.
Stayed 4 nights in Aug 2025

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Noisy street during the night.
Stayed 7 nights in Aug 2025

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My first Lisbon visit

Super friendly staff Good room Nice facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruth Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Modern Hotel in a quiet area

Great hotel modern in a quiet area. Very friendly staff Great breakfast buffet Very very clean. Would stay here again
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 2 nights in Aug 2025

10/10 Excellent

Victor

Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

SHIMON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place , will come again

Very good location. every thing very clean and the crew are very helpful. big breakfast ' every one can find what to eat and lots of coffee. they send a cake and sparkling wine for a birthday with out any request. every breakfast a member of the crew asks if they can help with something and gives offers on were to go or what to do. they place is clean and they clean the room very well every day. they have a spa ... nice size pool for a spa , hot bath saunas both dry and wet and gym all vey clean , very nice and for the most part very few ppl so it was a favorite place for the kids we were 6 ppl for 8 days they even allowed us to stay late because of aware flight leaving at night
Stayed 7 nights in Jul 2025

10/10 Excellent

Anoop

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Hotel Staff was very attentive, always ask our stay so far (not common everywhere) that shows they willing to make it better. Big and spacious room, we liked the property and it’s worth a come back, as Hotel is getting older some renovation is going on, overall Hotel deserve a 5 Star overall Raiting.
Stayed 6 nights in Jul 2025

10/10 Excellent

Carlos Humberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a situation at the front desk, however it was resolved. Overall, the stay was very enjoyable.
Stayed 1 night in Jul 2025

8/10 Good

payal

Stayed 3 nights in Jul 2025