Family Accommodation in Lexington

Great staff and comfortable room

Great Stay.

It was good

Arrived for a work trip to find the hotel did not match the photos online- the space is quite dated &needs some updates. You could tell by the condition of the elevator, the carpets, trim etc that it hasn't had a face lift in some time. The room was pleasant enough for the stay, but had some mystery splatter stains on the ceiling. Needless to say, I chose to sleep in the opposite bed.

Arrived late for checkin around 10pm. You can't go inside. You have to stand outside and talk through a window. Was put into a room at the back, upstairs. Went in and the floor was rotted through under the carpet. The room REAKED. It was apparently a smoking room? Which i never requested. Stepped a few more feet in, and the fridge/microwave were both broken. Thats when we spotted the FIRST roach. Followed by dozens more. Dead and alive, in the beds, on the furniture, in the sink, crawling out of the tub and sink drains. It was the grossest place i had ever been to. No phone in the room, so had to call customer service who patched me through to the front desk. I informed of the roaches, and there was no shock, no disgust, no anything. She honestly seemed irritated that I was taking issue with it. Didn't offer a new room. I had to ask. So i have to go all the way back to the front to get keys for the new non-smoking room. Again, no apology or anything. New room was roach free, but still smelled, and had a ton of mold all over the ceilings. Bedding was a sheet and what felt like a curtain for a blanket. No roaches, but other bugs. Asked for extra towels as they only give 2, and wss told they wont do that, you have to bring your dirty towels to the front desk to exchange them. The door didnt close all the way, even locked there was a gap to the outside. This is the place that sketchy things happen and you end up on 60 minutes. You get what you pay for. Trust me, pay more.

I was a little skeptical looking from the outside because the hotel looked a bit old and run down but the inside was nice.