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Staff at bar restaurant was great! Our bathroom had a clog that was fixed promptly and there was black hair on floor upon arrival and some safety pins but otherwise great!
I wasn’t aware that they were renovating the hotel and that half of it is under construction.
The dining and breakfast areas no longer exist and at 35 Swiss fr for a breakfast buffet that I would describe as very average you should probably look for another hotel until the renovation is finished.
The hotel is old and the beds are very hard (uncomfortable). The pool is nice.
Verified traveller
Stayed 2 nights in May 2025
10/10 Excellent
Corinne, Pell City
28 Apr 2025
Corinne
Stayed 1 night in Apr 2025
6/10 Okay
Mehbub
Business traveller
28 Apr 2025
Liked: Property conditions & facilities
Disliked: Staff & service
Service is dropping.
Be careful Hotel com charge you for local taxes and than you get charged again for local taxes.
I had an experience where Eve the customer service representative asked me if I need an Arab speaking delicate as she found me an native English speaker, for some rude reason. Had another staff tell me it’s VAT.
Yet the amount of tax is the same. Was most probably charged twice. Couldn’t stand their and be told all kind off excuses.
Was offered a bus pass at 1 am in the morning.
When I ask what it can be used for at these time, they said we don’t know.
This hotel has gone slightly down in customer service.
Had one bathrob
One towel
And the room had a strong aura which for me wasn’t great.
This hotel it seems like it’s concentrated for lay over for the airport and full of other passengers.
Mehbub
Stayed 1 night in Apr 2025
6/10 Okay
Morgan
Business traveller
10 Apr 2025
Liked: Staff & service, room comfort
march 2025 stay
hotel is fine. the hotel is not accessible from the airport unless you are picked up by the shuttle which runs every 20-30 minutes (despite online sources saying you can walk to the hotel from the airport). nice spa
Perfect for what we needed! Stayed here after a long day of travel to Geneva before our ski trip this week in courchevel and meribel. The room was clean and comfy with black out shades. We booked the executive king room which gave us access to a lounge with snacks and drinks for free. Upon arrival the lounge was already closed so the reception gave us free drink vouchers for the bar. The restaurant was great as well. The shuttle is perfect as it runs to the airport and back every 20 minutes. They also gave us free tickets to travel all over Geneva using public transport.