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Rating 10 - Excellent. 316 out of 446 reviews
10 - Excellent
316
Rating 8 - Good. 97 out of 446 reviews
8 - Good
97
Rating 6 - Okay. 24 out of 446 reviews
6 - Okay
24
Rating 4 - Poor. 5 out of 446 reviews
4 - Poor
5
Rating 2 - Terrible. 4 out of 446 reviews
2 - Terrible
4
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Neil
4 Aug 2025
Disliked: Property conditions & facilities
Fine but not worth the price
The hotel was fine but it's not worth the price.
Staff were helpful when you could get one but the front desk was often unstaffed for long periods.
Parking was a problem. We had to leave and eat somewhere else before checking in later that night. There isn't enough parking for the size of the hotel so I assume that you might never get to park there.
Room was a bit worn i.e. tiles in shower were pink but one had clearly broken and been replaced with a green one.
Neil
Stayed 2 nights in Aug 2025
6/10 Okay
Brian
7 July 2025
Liked: Cleanliness, room comfort
There are nicer hotels
The hotel was nice but the only way to our room was by 2 flights of stairs which made getting our bags to our room was a pain and would have been impossible for some. Staff at the desk was nice and freindly but the wait staff never smiled. Town is nice but i would stay in another town next time.
Brian
Stayed 3 nights in Jul 2025
6/10 Okay
Andrew
Travelled with partner
15 June 2025
Liked: Cleanliness
Disliked: Amenities
Ok hotel in a good location. Service was very poor. Bar staff complaining amongst themselves about management was very un professional. Food was expensive and mediocre. Room was nice with big bathroom but bed comfort was barely ok.
Wonderful experience! My husband and I did a last minute trip to the Cotswold and found this gem a few days before. Completely in love with the property and the staff was so incredibly welcoming and kind. Highly recommend checking this place out!
Really loved the hotel and the surrounding area. Staff has a tough job keeping the street traffic out of their private, residence only garden and it was a bit hard to enjoy a quiet afternoon with so many day-visiting tourists walking around us. Otherwise, the food and hospitality is top-notch and everyone’s very friendly.
The breakfast was great, but the furniture and decoration are quite old. This historic building is more than 400 yrs old so there are some uncomfortability like room temperature and opening the windows, etc.
Lovely little hotel in an amazing location. We had a lovely time at the hotel, but there were quite a few maintenance points that you would expect to be addressed. The food on the whole was ok, but somehow missed the mark and the breakfast service on both days seemed disorganised.
Jason
Stayed 2 nights in Aug 2024
8/10 Good
Enciyeh
21 Aug 2024
Liked: Cleanliness, staff & service
very nice property but limited access to aminities and good restaurant in the area.
The elevator was greatly appreciated and the room and bathroom were nicely decorated. The breakfast was excellent. The area around the hotel was very scenic.
Staying at The Swan Hotel is truly like stepping foot into a fairy tale. It really does look as beautiful as in the pictures. All of the staff from the front desk to the bartender to the waiters in the restaurant were welcoming and made us feel at home. I wish I could have stayed longer and I will be dreaming of the day I can return.