Disappointing Stay – Rude Front Desk & Poor Service
Check-in was at 3 PM, and I arrived around 3:23. I had booked two rooms for eight people through Expedia. The listing said each room would come with either a king bed or two queens. Since we had four people per room, I expected—reasonably—to receive two queen beds in each room.When I asked about bed options at check-in, the front desk staff member immediately became dismissive. He didn’t greet me kindly or make any attempt to help. Instead, he demanded to see the reservation confirmation and repeatedly told me that unless I had documentation showing “2 queen beds” for each room, he couldn’t do anything. Unfortunately, Expedia’s confirmation only showed “king bed,” even though the booking process showed it could be either a king or two queens—without giving me the option to choose. I tried to explain this to him calmly, but he just kept cutting me off and repeating the same thing like a script. The man helping me was short, with black hair, dark skin, a small mustache, and appeared to be of Indian descent. From the start, he seemed irritated, impatient, and completely unwilling to listen. My sister—who has worked in hospitality for Marriott—tried to speak with him too, hoping for a more professional interaction, but he remained cold and rude.
On top of the poor service, the hotel itself was not clean. The common areas looked dirty and poorly maintained. It was a completely disappointing experience from the moment we walk