I booked a handicap accessible room, telling booking my companion is wheelchair bound. Upon check-in and getting to our room we found a standard shower/tub combo with requested shower chair (that barely fit in the tub BTW). Back at the desk I was informed there was not a handicap room available. Going about our business and accepting our fate, we received a phone call as we left the hotel saying there was a handicap accessible room available and could we swap out now due to the desk wanting to move folks into our original room. We returned to the hotel and moved into the new room.
Surprise, this bathroom was also not handicap accessible. The shower was walk-in style with a low lip and I moved the shower chair from previous room. However, there was not enough room in the shower for my companion to get in past the shower chair. In addition, the bathroom itself did not permit manuevering the wheelchair at all. My companion could go straight in to the toilet and that's it. Also, addit'l towels were a problem, not found by staff. To say that I am not used this hotel chain falling short like this is being kind. In addition, our keys did not work the second night and after going back and forth several times discovered that the check-in staff had processed the key cards for only one night when it should have been obvious we were booked for 5 nights! In deference to housekeeping we did not have service the first 3 nights and expected clean sheets after 3 nights. This did not happen.