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Holiday Inn Lancaster by IHG

4.0 star property

Photo gallery for Holiday Inn Lancaster by IHG

Spa
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Bar (on property)
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi

Explore the area

View map
Caton Road, Lancaster, England, LA1 3RA
  • Place, Lune Aqueduct
    ‪10 min walk‬
  • Place, The Centre at Halton
    ‪3 min drive‬
  • Place, Lancaster University
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(16 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.6 out of 10
Excellent
(44 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed with Sofa bed

7.4 out of 10
Good
(23 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed with Sofa bed

9.8 out of 10
Exceptional
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.2 out of 10
Very good
(29 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Front of property
Thurnham Hall Resort
Lancaster
  • Pool
  • Spa pool
  • Kitchen
  • Parking included
4.6 out of 5, Wonderful, 1,141 reviews
The price is AU$214
includes taxes & fees
31 May - 1 June
Thurnham Hall Resort

About the area

Lancaster

Located in Lancaster, Holiday Inn Lancaster by IHG is on the riverwalk, within a 5-minute drive of The Centre at Halton and Grand Theater. .This spa hotel is 14.9 mi (24 km) from Yorkshire Dales National Park and 1.9 mi (3 km) from The Dukes.

What's nearby

  • Lune Aqueduct - 10 min walk - 0.9 km
  • The Centre at Halton - 3 min drive - 2.7 km
  • Lancaster University - 8 min drive - 8.6 km
  • Lancaster Castle - 8 min drive - 3.3 km
  • Lake Windermere - 40 min drive - 55.7 km

Getting around

  • Bare Lane Station - 9 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Stonewell Tap - ‬4 min drive
  • ‪The Gregson Centre - ‬5 min drive
  • ‪Cottams Field Brewers Fayre - ‬3 min walk
  • ‪The Bobbin - ‬4 min drive

About this property

Holiday Inn Lancaster by IHG

Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Stay in one of 156 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including a health club and a steam room. Additional features at this hotel include complimentary wireless internet access, wedding services, and a picnic area.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lancaster? This hotel has 215 square feet (20 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (215 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (64 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1001 reviews
Rating 8 - Good. 314 out of 1001 reviews
Rating 6 - Okay. 152 out of 1001 reviews
Rating 4 - Poor. 85 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Good leisure facilities. Bar area not very comfortable
Stayed 1 night in Feb 2026

10/10 Excellent

Helen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Staff, staff, STAFF! Really make this a welcoming and efficient place to stay
Stayed 1 night in Feb 2026

10/10 Excellent

Mr Anthony David

Liked: Cleanliness, staff & service, amenities
Amazing hotel with great spa facilities, friendly and attentive staff. The room was spacious enough for two adults and two children plus one dog. We ate an evening meal in the restaurant as we were on a dinner but in breakfast wait the staff again were great with brilliant gluten-free options on the menu.
Stayed 1 night in Feb 2026

10/10 Excellent

Alistair

Stayed 1 night in Feb 2026

8/10 Good

Keith

Stayed 1 night in Nov 2025

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2026

10/10 Excellent

Stivan

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 6 nights in Feb 2026

10/10 Excellent

Colin

Liked: Cleanliness, amenities, property conditions & facilities
Yes I managed to get into the hotel room at about 10 am and had a swim in the morning the food is very good and all the staff are very friendly and helpful
Stayed 1 night in Feb 2026

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean and comfortable room, great breakfast
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Stayed 3 nights in Jan 2026

4/10 Poor

Melanie

Travelled with family
Disliked: Cleanliness, amenities
Hotel was grubby, room hadn't been cleaned properly, pool changing area was dirty.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2025

8/10 Good

FIONA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed more tea, sugar and milk in room.
Stayed 2 nights in Jan 2026

8/10 Good

Will

Stayed 1 night in Dec 2025

6/10 Okay

Mel

Liked: Cleanliness
Disliked: Room comfort
1st time we were disappointed with a stay at HI. Room only had 1 mug and towel on arrival, stingy with the milks (only 4 so = 2 cups tea only) Our stay was over Christmas, it was frosty outside but room heating not working. Reception gave us plug-in heater. Day 2 no teabags given, dirty mugs not changed and empty bin left in middle of floor with no liner - had to ask reception. No towels in gym/pool entire stay - had to use from room but nowhere to dry them so damp for later on. Pool. changing area not cleaned - kitkat wrapper by jacuzzi for days, bottle tops in corner of showers not removed whole stay. Breakfast room clutttered - coffee m/c in narrowest area, no water boiler and hot water from coffee m/c tastes funny for tea, plus milk no where near the tea-point. Cereals by hot-dring area, but no nearby milk. No cloths on handles of hot dish-lids, lovely hot plates, but no napkins to allow you to hold them; cold meats not topped up and selection offered reduced as stay progressed. Tables too close together so one couple being 'nudged' as people squeezed past. Music in reception early mornings way too loud, same during breakfast and evenings. The football table meant eating breakfast with loud clacking of the game throughout, and kids screaming as they scored. The hotel has good potential and is in a good location, but seems to be lacking in leadership and supervision of what should be 'routine' tasks for housekeeping.
Stayed 4 nights in Dec 2025

8/10 Good

Stephen

Stayed 1 night in Dec 2025

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2026

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t expect much when I booked, I wasn’t surprised in any way. A budget hotel (not really at budget prices though) that will you’ll forget you ever stayed at in no time at all.
Had to get the bedsheet changed as the current one was covered in dirty footprints
Stayed 1 night in Dec 2025

8/10 Good

Pasquale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great apart from the room temperature which was freezing cold. No matter what temperature you set the room thermostat to it did not work. Spent a very cold night should have reported it but it didn’t
Stayed 1 night in Jan 2026

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities
Lovely clean hotel cannot fault it and reception staff super friendly and accommodating would highly recommend this hotel which is booked for two nights not just one
Stayed 1 night in Dec 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was enormous and staff were very friendly and helpful. Unfortunately, the wedding I was attending was marred by extensive gaps between the various stages. Still managed to have a good time in the end.
Stayed 2 nights in Jan 2026

8/10 Good

Aaron

Stayed 3 nights in Dec 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All ok but no stock at the bar after new year.
Stayed 2 nights in Jan 2026

8/10 Good

Siu Cheong

Stayed 1 night in Dec 2025

10/10 Excellent

Hayley

Stayed 1 night in Dec 2025