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Holiday Inn Lancaster by IHG

4.0 star property

Photo gallery for Holiday Inn Lancaster by IHG

Breakfast and dinner served, British cuisine
Meeting facility
Pool
Fitness facility
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

Explore the area

View map
Caton Road, Lancaster, England, LA1 3RA
  • Williamson Park
    ‪4 min drive‬
  • Lancaster Castle
    ‪5 min drive‬
  • Lancaster University
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Accessible

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 Double Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Double or Twin Room

Desk, iron/ironing board, travel cot, free WiFi

Premium Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Room, 2 Single Beds

Desk, iron/ironing board, travel cot, free WiFi

Premium Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

8.6 out of 10
Excellent
(40 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Twin Bed OR 2 Twin Beds

View all photos for Premium Room, 1 Double Bed

Desk, iron/ironing board, travel cot, free WiFi

Premium Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(20 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(27 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Accessible

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

Desk, iron/ironing board, travel cot, free WiFi

Standard Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Lancaster

With a stay at Holiday Inn Lancaster by IHG in Lancaster, you'll be on the riverwalk, within a 10-minute drive of Lancaster University and The Centre at Halton. .This spa hotel is 14.9 mi (24 km) from Yorkshire Dales National Park and 1.8 mi (2.8 km) from Grand Theater.

What's nearby

  • Lune Aqueduct - 10 min walk - 0.9 km
  • Williamson Park - 4 min drive - 4.0 km
  • Grand Theater - 4 min drive - 2.9 km
  • Lancaster Castle - 5 min drive - 3.3 km
  • Lancaster University - 7 min drive - 9.2 km

Getting around

  • Bare Lane Station - 8 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • Sultan Of Lancaster Experience
  • ‪Quite Simply French - ‬7 min drive
  • ‪The Gregson Centre - ‬5 min drive
  • ‪Holiday Inn Restaurant International - ‬1 min walk

About this property

Holiday Inn Lancaster by IHG

Riverwalk hotel with a full-service spa and a health club
Holiday Inn Lancaster by IHG offers 156 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

Children under 18 years old are not allowed in the health club or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa.
Stay in one of 156 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including a health club and a steam room. Additional features at this hotel include complimentary wireless internet access, wedding services, and a picnic area.
Enjoy British cuisine at Hotel Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). English breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Lancaster? This hotel has 215 square feet (20 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM.
Hotel Restaurant - This restaurant specializes in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hotel Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Steam room

Family friendly

  • Children's pool
  • Playground
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (215 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (64 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the health club or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster Hotel
Holiday Inn Lancaster Hotel Lancaster
Holiday Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 375 out of 1007 reviews
Rating 8 - Good. 336 out of 1007 reviews
Rating 6 - Okay. 148 out of 1007 reviews
Rating 4 - Poor. 84 out of 1007 reviews
Rating 2 - Terrible. 64 out of 1007 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Magda

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Aaron

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Nice hotel

Rooms a little dated, bath/shower had mould buildup not the cleanest environment! Facilities were great, breakfast was great too! I would stay here again but would request a the bathrooms to be thoroughly cleaned!
Stayed 2 nights in May 2025

6/10 Okay

John

Business traveller
Stayed 1 night in Jun 2025

10/10 Excellent

John

Business traveller
Liked: Amenities
Great value, friendly helpful staff and breakfast was great
Stayed 1 night in Jun 2025

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable for the price we paid
Stayed 2 nights in Jun 2025

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Dale

Disliked: Property conditions & facilities
The hotel is basic and there were problems with the shower hardware in our room. We waited 20 minutes for service for brunch and no one was available. We also didn’t receive a welcome letter with information about our stay. Disappointing.
Stayed 1 night in Jun 2025

4/10 Poor

Dale

The check in was fine but the bathroom tub was missing some hardware and we waited for 25 minutes for brunch and couldn’t get a service.
Stayed 1 night in Jun 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with this stay. Far superior to holiday express in hull, will definately search for a holiday inn next time. Coffee let them down at breakfast time. Very comfortable rooms but its a little noisy at times. Would definately have
Stayed 1 night in Jun 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool really good service Food could be better choice and cheaper as brewers fayre just across the road with great deals and discounts could learn from that day 25% discount for blue light card or same for veterans cards give something back
Stayed 2 nights in Jun 2025

6/10 Okay

Ruth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dog friendly hotel, good bed, tired decor, reasonable price.
Stayed 1 night in Jun 2025

6/10 Okay

Tom

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Dolly

Liked: Cleanliness, staff & service, property conditions & facilities
easy access to hotel from M6 northbound
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away break

The hotel was clean and also the rooms. Staff very helpful. Breakfasts plenty of choice. Free car parking. Can get a bus outside the hotel into Lancaster which we did. Would recommend it.
Stayed 3 nights in Jun 2025

8/10 Good

Jovian

Stayed 2 nights in May 2025

10/10 Excellent

Asim Munir

Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay we had in Holiday inn lancaster
Stayed 2 nights in May 2025

2/10 Terrible

Chirag

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not able to use the indoor pool as they introduced a rule of booking the pool for 30 minutes at "Health Centre Desk". There was no staff available to take the bookings and when became available there was no booking left for the pool through out the 3 days of our stay. Breakfast time was horrible, long queues, waiting for ages and miss management. The manager was quite dismissive of everything and was confrontational when complained. Terrible experience. Never again!
Stayed 2 nights in May 2025

8/10 Good

Nicholas

Stayed 1 night in May 2025

8/10 Good

Qiong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Mike

Stayed 1 night in Jun 2025

6/10 Okay

James

Travelled with family and small children
Came down for breakfast to find not enough places available to eat,had to eat in the bar area with my wife who is disabled, not enough staff on to clear the dirty dishes away, wouldn't stay there again
Stayed 2 nights in May 2025

10/10 Excellent

charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I would expect at a holiday inn
Stayed 1 night in May 2025

10/10 Excellent

Gordon

Stayed 1 night in May 2025

10/10 Excellent

Bhellsun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hospitality and location. Parking was good. Swimming pool. Good breakfast. Overall the stay was good.
Stayed 4 nights in May 2025