4/10 Poor
Olivia
28 Apr 2025
Liked: Staff & service
Disliked: Amenities
Booked this hotel property specifically to relax and enjoy the *onsite* spa. When I arrived at the property I asked about booking a spa service and that was when they said the spa was under renovation. Guest services was friendly but not enough for me to overlook a spa resort hotel without access to spa. Restaurant didn’t have all food on menu. Hotel room smelled musty. A few bugs flying around in room. Breakfast buffet was average, nothing special.
I checked out of hotel early and asked for refund because I would not have booked this hotel if they had advertised that the spa was not in service. The manager denied the request for refund. No problem for me - much better to get out of there!
Olivia
Stayed 3 nights in Apr 2025