2/10 Terrible
Judith
Travelled with family
6 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE experience from the get go!!As soon as we step foot at this hotel issues aroused. We couldn’t shower without feeling like the faucet was going to come off!! Specially when you tried to open the hot water, the whole thing started shaking and could hear how the pipes trembled. The cleanness of the room was questionable to say the least (found belongings from the previous guests) sheets looked unkempt and old, ended up giving me a rash. We were told at reception that we had free breakfast. We went the next morning, we told the hostess we had free breakfast and she let us pass, we ate and all just to be questioned at the end about this (waitress and personnel made us feel as we were lying? Which is insane bc why would we lie if hotel food is known to be expensive and we could’ve easily gone outside to find a cheaper and better place?) they sent us back to reception to clarify things, we went and were confronted with the receptionist telling us we probably misheard her and they never told us breakfast was included??? With a rude attitude. We were FLABBERGASTED again why would we lie??? Just demonstrated the terrible line of communication they have between them. We ended up having to pay 1500! Which again is insane when we could’ve easily gone to the city and found a more affordable place!
Will not recommend!
Judith
Stayed 1 night in Mar 2025