The staff are great, hands down. However, several items in my room were broken. The sink had actually dirt/dust all over it. You also may have to pay for parking if you cannot find a spot on the street; this is not mentioned on their website at all.
You'd think with the dirty room and the broken towel rack, broke tv stand, remote control that only had a few buttons that worked, they would have offered some sort of a refund, like on the parking.