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Grand Mercure Nasu Highlands Resort & Spa

4.0 star property

Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

Spa
Iron/ironing board, free WiFi
Exterior
Iron/ironing board, free WiFi
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302
  • Place, Nasu Rindo Lake
    ‪11 min walk‬
  • Place, Nasu Rindo Lake View
    ‪12 min walk‬
  • Place, SL Land Museum
    ‪5 min drive‬
  • Airport, Fukushima (FKS)
    ‪63 min drive‬

Room options

View all photos for Classic Japanese Style Room

Classic Japanese Style Room

Classic Japanese Style Room

7.4 out of 10
Good
(17 reviews)
  • 36 sq m
  • Sleeps 7
  • 4 Single Futons

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

7.6 out of 10
Good
(13 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(10 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds

View all photos for Classic Family Style Room

Classic Family Style Room

Classic Family Style Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 10
  • 4 Single Beds

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Single Beds

Room, Multiple Beds

  • Sleeps 7
  • 4 Single Beds

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About the area

Nasu

Located in Nasu, Grand Mercure Nasu Highlands Resort & Spa is a 2-minute drive from Nasu Rindo Lake and 9 minutes from Nasu Safari Park. .This family-friendly hotel is 4.4 mi (7 km) from Fujishiro Seiji Museum and 5.3 mi (8.6 km) from Sessho-seki.

What's nearby

  • Nasu Rindo Lake - 11 min walk - 0.9 km
  • Nasu Rindo Lake View - 12 min walk - 1.1 km
  • Nasu Orgel Museum - 4 min drive - 1.4 km
  • Emile Galle Museum - 4 min drive - 2.1 km
  • SL Land Museum - 5 min drive - 2.8 km

Getting around

  • Kuroiso Station - 22 min drive
  • Fukushima Airport (FKS) - 99 min drive

Restaurants

  • ‪レストラン蒸気機関車 - ‬4 min drive
  • ‪那須の恵みMekke! ブッフェ&マルシェ - ‬12 min walk
  • ‪ONIBUS COFFEE - ‬4 min drive
  • ‪NASUバイキング エルバージュ - ‬6 min drive
  • ‪カフェ ロルモ - ‬9 min walk

About this property

Grand Mercure Nasu Highlands Resort & Spa

Family-friendly hotel with a coffee shop, near Nasu Rindo Lake
Grand Mercure Nasu Highlands Resort & Spa offers 189 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. This Nasu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Stay in one of 189 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Housekeeping is provided on request, and irons/ironing boards can be requested.
Enjoy a range of recreational amenities, including hot springs, a sauna, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.
Grab dinner at Le　SENSORIEL, a restaurant that specializes in local and international cuisine. You can also grab snacks at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Event facilities at this hotel consist of conference space and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Le　SENSORIEL - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Grand Mercure Nasu Highlands Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,960 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Le　SENSORIEL

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request

Business services

  • 6 meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3960 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Rindoko Royal Hotel Nasu
Rindoko Royal Hotel
Rindoko Royal Nasu
Rindoko Royal
Rindoko Royal Hotel Japan/Nasu-Gun
Royal NASU
Royal Hotel Nasu Japan/Nasu-Gun
Royal Hotel NASU
Mercure Nasu Highlands & Nasu
Grand Mercure Nasu Highlands Resort & Spa Nasu
Grand Mercure Nasu Highlands Resort & Spa Hotel
Grand Mercure Nasu Highlands Resort & Spa Hotel Nasu

Grand Mercure Nasu Highlands Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 179 out of 421 reviews
Rating 8 - Good. 163 out of 421 reviews
Rating 6 - Okay. 54 out of 421 reviews
Rating 4 - Poor. 17 out of 421 reviews
Rating 2 - Terrible. 8 out of 421 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rie

Stayed 1 night in Jul 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience
Stayed 1 night in Jul 2025

10/10 Excellent

SAYURI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Serene child friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Ya Qi Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family-friendly!

This is probably the most family-friendly hotel I’ve ever stayed at. Many young couples with babies; tons of kids up to about 7 years old. They have lots of toys, books (in Japanese), and even special suites for those ages.
Stayed 1 night in Aug 2020

10/10 Excellent

祐希

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
今回2回目の宿泊をさせてもらいました♪ 子供はもちろん、大人も楽しめる施設で最高に楽しい２日間を遅れました♪お友達ファミリーも誘い、大満足してました✨15時からのドリンクも13時30分から空けてくださって、たくさん飲めてたくさんお菓子が食べれました♪お部屋も、フロントも、すべてが清潔で快適に過ごせました♪ 今度は八ヶ岳なグランドメルキュールに行く予定です♪
Stayed 1 night in Oct 2025

4/10 Poor

??

Disliked: Cleanliness, amenities, property conditions & facilities
和室は古くて汚い、トイレとお風呂もユニットだし、写真には載ってなかったし想像より古くてビックリした。その他の大浴場や、一回ロビーなどはとても綺麗でした。だからこそ部屋の古さが、、部屋にカメムシもいて2匹も退治しました、、
Stayed 1 night in Oct 2025

10/10 Excellent

Akio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

ASAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

SIRITHIDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.
Stayed 3 nights in Oct 2025

8/10 Good

沙織

Travelled with family and small children
Liked: Cleanliness, staff & service
オールインクルーシブでご飯のときもそれ以外の夕方から夜にかけてもラウンジがお酒とおつまみがいただけるのが嬉しいです。 大浴場は広いけど、温泉は露天風呂だけみたいなのが残念です。
Stayed 2 nights in Oct 2025

8/10 Good

Mutsuko

Travelled with family and small children
Liked: Amenities
子供達はとても喜んでました
Stayed 1 night in Sep 2025

6/10 Okay

Yoshie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
子ども向けには良い施設だと思います。 遊具も楽しそうに遊んでいました。 ただ、カップルや友人同士向けではないと思います。
Stayed 1 night in Oct 2025

10/10 Excellent

Sakura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バイキングのスタッフさんが朝も夕も皆さん素晴らしいです。親切でテキパキと案内してくれて混雑時もテーブルはとても清潔。
Stayed 1 night in Sep 2025

8/10 Good

YUKINOBU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食ブッフェは種類が多くて、毎回楽しかったです。
Stayed 2 nights in Sep 2025

6/10 Okay

TATSUYA

少々古かった。
Stayed 1 night in Aug 2025

8/10 Good

Hide

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設内とても清掃行き届いており、気持ち良く宿泊できました。 ※ただ、食事会場では、小さなお子様連れのご家族の方々が、ほとんどで、私達のようなプライベートでの宿泊者にとっては、にぎやかで、、席の配置の配慮が、有ればもっと過ごしやすかったかと感じました。
Stayed 1 night in Sep 2025

10/10 Excellent

Usami

Stayed 1 night in Sep 2025

10/10 Excellent

Daisuke

Stayed 1 night in Sep 2025

10/10 Excellent

sousuke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Miho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
２泊しました。部屋は年月を感じさせますが、幼児にとって、とっても楽しめる施設です。夜ご飯は２日目になると飽きちゃう感じです。スタッフの方は親切でした。
Stayed 2 nights in Sep 2025

4/10 Poor

Akira

Stayed 1 night in Aug 2025

6/10 Okay

Satoshi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Sep 2025