Our stay at Kipi Suites was far from what was advertised online. The website describes a boutique experience with a restaurant, bar, library, and various amenities, but in reality, none of these were available.
No restaurant or bar – The only dining option is breakfast in the serving room, and there’s no restaurant or lounge space to relax in. If you want a meal, you have to drive to the village and back, which defeats the purpose of staying at a scenic retreat. The only "bar" is a mini bar in the room, which is not what you expect from a 4-star property. The menu is still in the rooms, but the bar does not exist. Why does the site claim "Kipi Suites offers a lounge where guests can enjoy wines and whiskeys from the wide selection of the cava"?
Housekeeping and cleanliness issues – Beds were straightened but not properly made daily (photos attached), the room was not thoroughly cleaned before arrival (I found a used makeup brush on the table), and overall, the upkeep felt more like an Airbnb than a hotel.
Room maintenance problems – A flickering light persisted despite staff checking it, and the general condition of the space didn’t reflect the level of service expected from a 4-star stay.
This was a disappointing experience, and it ruined our anniversary. If the hotel were upfront about what’s actually available, expectations could be managed and I wouldn't have booked, but as it stands, I wouldn’t recommend it unless updates are made to reflect the real offering.