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Get an overview of this hotel
Upscale hotel, walk to Lake Hamana

Popular property highlights

Free self parking
Free WiFi
Laundry facilities
24-hour front desk
Multilingual staff

With a stay at Grand Mercure Lake Hamana Resort & Spa in Hamamatsu (Nishi Ward), you'll be a 1-minute drive from Lake Hamana and 8 minutes from Hamanako Garden Park. This upscale hotel is 4.6 mi (7.4 km) from Hamamatsu Flower Park and 5.4 mi (8.7 km) from Hamanako Palpal Theme Park.

Make yourself at home in one of the 369 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Be sure to enjoy recreational amenities including hot springs and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. At Grand Mercure Lake Hamana Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Languages spoken

  • Japanese

Show all languages

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Hotel Amenities

  • Lift
  • Shopping on site
  • Total number of rooms - 369
  • Breakfast available (surcharge)
  • Laundry facilities
  • Arcade/game room
  • Garden
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Meeting rooms
  • Smoke-free property
  • Outdoor seasonal pool
  • Free WiFi
  • Free train station pickup
  • Number of restaurants - 1
  • Free self parking
  • Luggage storage
  • Newspapers in lobby (surcharge)
  • Free train station drop-off
  • Vending machine
  • Coin laundry nearby
  • No accessible train station shuttle

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • Japanese

Parking

Free self parking

Room Amenities

Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Television
  • Fridge
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • Iron/ironing board (on request)
  • Bidet
  • Slippers
  • Satellite TV service
  • Flat-panel TV
  • Free WiFi
  • TV size (measurement) inch
  • Bathtub or shower
  • Heating
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Shampoo
  • Toilet paper
  • Toothbrush and toothpaste available
  • Change of towels: Every number of days 2
  • Change of bed sheets: Every number of days 2

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.

Grand Mercure Lake Hamana Resort & Spa has a restaurant on site.

Nearby Things to do

  • Hot springs on site

Spa Services

  • Massages
  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Additional fees may apply to children for items such as extra bedding and meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted.

No rollaway/extra beds available

No cots (infant beds) available

Service animals are allowed

Service animals are exempt from fees/restrictions

UnionPay

Car required

Debit cards not accepted

Staffed front desk

LGBTQIA friendly

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is not available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for breakfast

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property does not follow sanitisation practices of any association

Fees

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800–3800 for adults, and JPY 2000–2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hamanako Royal Hotel Hamamatsu
  • Hamanako Royal Hotel
  • Hamanako Royal Hamamatsu
  • Hamanako Royal
  • HAMANAKO Hotel Hamamatsu
  • HAMANAKO Hotel
  • HAMANAKO Hamamatsu
  • HAMANAKO
  • THE HAMANAKO
  • Mercure Hamana & Spa Hamamatsu
  • Grand Mercure Lake Hamana Resort Spa
  • Grand Mercure Lake Hamana Resort & Spa Hotel
  • Grand Mercure Lake Hamana Resort & Spa Hamamatsu
  • Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

We should mention

The seasonal pool will be open from July to August.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

A car is required for transportation to and from this property.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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