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Grand Mercure Yatsugatake Resort & Spa

4.0 star property

Photo gallery for Grand Mercure Yatsugatake Resort & Spa

Spa
Sports facility
Rooftop terrace
Premium bedding, down duvets, in-room safe, desk
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • Laundry
  • 24/7 front desk
  • Breakfast available
  • Housekeeping

Explore the area

Map
8240-1039 Nishiide, Oizumi-cho, Hokuto, 409-1501
  • Kiyosato Museum of Photographic Arts
    ‪6 min drive‬
  • Kiyosato Highland Park
    ‪6 min drive‬
  • Hirayama Ikuo Silk Road Museum
    ‪9 min drive‬

Room options

View all photos for Classic Room (2 Twin Beds and 1 Sofabed)

Premium bedding, down duvets, in-room safe, desk

Classic Room (2 Twin Beds and 1 Sofabed)

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Room (Japanese Style. 4 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Classic Room (Japanese Style. 4 Futon Beds)

7.6 out of 10
Good
(8 reviews)
  • 36 sq m
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

Premium bedding, down duvets, in-room safe, desk

Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed

Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds and 4 Twin Futons

View all photos for Executive Room (2 Twin Beds and 2 Extra Beds)

Premium bedding, down duvets, in-room safe, desk

Executive Room (2 Twin Beds and 2 Extra Beds)

7.8 out of 10
Good
(6 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Standard Room (2 Twin Beds and 1 Sofabed)

Premium bedding, down duvets, in-room safe, desk

Standard Room (2 Twin Beds and 1 Sofabed)

  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View

Premium bedding, down duvets, in-room safe, desk

Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View

  • Sleeps 12
  • 2 Twin Beds

View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)

  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

Classic Room, 2 Single Beds (1 Extra Bed)

  • Sleeps 6
  • 2 Twin Beds

Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

Premium bedding, down duvets, in-room safe, desk

Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Single Beds, Mountain View

Premium bedding, down duvets, in-room safe, desk

Executive Suite, 2 Single Beds, Mountain View

  • Sleeps 4
  • 2 Twin Beds

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Front of property - evening/night

Izumigo Kiyosato Kogen Hotel

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (96)
The price is AU$164
for 1 room
6 July - 7 July
Izumigo Kiyosato Kogen Hotel

About the area

Hokuto

Located in Hokuto, Grand Mercure Yatsugatake Resort & Spa is on the boardwalk/promenade, within a 10-minute drive of Doryu Waterfall and Kiyosato Highland Park. .This family-friendly hotel is 4 mi (6.4 km) from Seisen Footbath and 4.6 mi (7.4 km) from Hirayama Ikuo Silk Road Museum.

What's nearby

  • Kiyosato Museum of Photographic Arts - 6 min drive - 4.4 km
  • Kiyosato Highland Park - 6 min drive - 6.3 km
  • Hall of Halls - 8 min drive - 8.4 km
  • Hirayama Ikuo Silk Road Museum - 9 min drive - 6.6 km
  • Nakamura Keith Haring Collection - 16 min drive - 14.5 km

Getting around

  • Kai-Ōizumi Station - 17 min walk

Restaurants

  • ‪Coucou CAFE - ‬5 min walk
  • ‪くのパン - ‬18 min walk
  • ‪Prosciutteria Morimoto - ‬3 min drive
  • ‪Complet-Do - ‬14 min walk
  • ‪魚ZENZOW - ‬2 min drive

About this property

Grand Mercure Yatsugatake Resort & Spa

Family-friendly hotel with a full-service spa and a 24-hour front desk
Grand Mercure Yatsugatake Resort & Spa offers 250 air-conditioned accommodations with safes and slippers. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided daily.

Hot springs and an outdoor tennis court are featured at the hotel.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 250 air-conditioned rooms featuring refrigerators and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including hot springs and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

At Grand Mercure Yatsugatake Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.

Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and a 24-hour front desk. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Grand Mercure Yatsugatake Resort & Spa has a restaurant on site.
Le SENSORIEL - This restaurant serves breakfast and dinner. Open select days.

All-inclusive details

All-inclusive room rates at Grand Mercure Yatsugatake Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 for adults and JPY 3,800 for children
  • A restaurant

Restaurants on site

  • Le SENSORIEL

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Hot springs
  • Library
  • Outdoor tennis court
  • Playground
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Child's Club Card: JPY 0 per night, (up to 5 years old)
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 for adults and JPY 3800 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Yatsugatake Royal Hotel Hokuto
Yatsugatake Royal Hotel
Yatsugatake Royal Hokuto
Yatsugatake Royal
Yatsugatake Royal Hotel Japan/Hokuto
Royal Hotel YATSUGATAKE Hokuto
Royal YATSUGATAKE Hokuto
Royal YATSUGATAKE
Royal Hotel YATSUGATAKE
Mercure Yatsugatake & Hokuto
Grand Mercure Yatsugatake Resort Spa
Grand Mercure Yatsugatake Resort & Spa Hotel
Grand Mercure Yatsugatake Resort & Spa Hokuto
Grand Mercure Yatsugatake Resort & Spa Hotel Hokuto

Grand Mercure Yatsugatake Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 128 out of 310 reviews
Rating 8 - Good. 113 out of 310 reviews
Rating 6 - Okay. 43 out of 310 reviews
Rating 4 - Poor. 20 out of 310 reviews
Rating 2 - Terrible. 6 out of 310 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

tsailing

Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great with 3 people
Stayed 1 night in Jun 2024

10/10 Excellent

MING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great performance for the price

Excellent breakfast with so many choices. Nice onsen; maybe a little bit low temperature for me, but I am guessing many non-Japanese will like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast

We enjoyed our night stay for relaxation and onsen. My kids (under 6) enjoyed the lobby room play area and the staff were courteous. The izayaka restaurant was a nice treat. Good food for a great price. We’ll be back :)
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice environment

The hotel is nice and with nice view. The staff in their Japanese restaurant are so caring and considerate. I like this hotel and may book here again is I visit the surrounding area again.
Stayed 4 nights in Jan 2020

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We a nice and pleasant stay. Thank you.
Stayed 1 night in Dec 2019

10/10 Excellent

Janet, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a large resort area for Japanese families. Beautiful and large onsen with nice outside rock area. We were the only Caucasian’s.
Stayed 1 night in Jul 2018

8/10 Good

Monskies, Sydney

Liked: Cleanliness, staff & service

A very kids-friendly hotel

The traditional Japanese room is great for families with small children. The onsen and play areas are just what tired parents need. Very happy with our stay.
Stayed 1 night in Apr 2018

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good and bad.

As rated, clean and great service. However very old hotel, and beds are very hard. Bathrooms very small, and overall dated hotel. Caters to large tour buses. Overpriced buffet, amazing local restaurants, best I've had in years. Just need to walk 10-15 mins. Onsen was great but no tattoos!! FYI. My Fuji is amazing if you can see it, and the observatory is good as well. Try picnic bus to rock restaurant, and sunshine meadows. Be sure to catch the early bus, very limited hours.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no frills get away

it was pleasant although a little out of the way, surprised to see quite a number of tourist groups staying over. Breakfast and dinner was decent, it could be better. the room was large compared to most hotels.
Stayed 1 night in Jun 2017

4/10 Poor

Shuhei

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
正直いってとてもガッカリしました。何をするにも激混み過ぎる。飲み物＆お菓子コーナーも長座の列。しかもスタッフはついておらず、スムーズに進まない。お菓子の補充がない。マシュマロ焼きもマシュマロがなくなってしまいできない人がいた。待ちに待った夕ご飯も、楽しみにしていた、もなか寿司やフォアグラハンバーガーもなく、メインとも言えるライブキッチンでの提供料理が特にない！！せっかくの山梨の宿なのに、山梨のお酒や郷土料理がなさすぎる。しゃぶしゃぶはおいしかったが、お湯がドブ色で、皆がしゃぶしゃぶするので、列ができていた。お風呂の甘酒も冷めていて美味しくないし、水も補給されていなかった。こどもがメインの宿なのにアメニティも少なすぎる。なによりスタッフの数が少なすぎて、皆笑顔がなく余裕がなさそうでこちらが心配になるレベル・・・。 子連れなのでキッズルームはとても楽しめましたが、もうリピはありません。
Stayed 1 night in Mar 2025

4/10 Poor

KEIKO

Disliked: Property conditions & facilities
子どもの遊び場はとてもいいが、
Stayed 1 night in Mar 2025

8/10 Good

Kiyoto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内はリノベーションされており、部屋の中も清潔感があって過ごしやすかったです。ただ、洗面所・浴室が狭く使いづらく感じました。 夕食のバイキングは種類も多く、ライブ感があるハンバーガー等は満足度が高かったですが、１歳６か月の子どもが食べられる料理が少なく家族連れメインのホテルとしては微妙な感じでした。また、案内までの待ち時間も長く、致し方ない部分でもあると思いますが、事前に時間を決めておく等、改善の余地はあるかと思いました。また、ホテルの周辺にコンビニ等も少ないことから売店等に子ども向けのおむつ等の必需品を販売していただけると、子ども連れでも安心して宿泊出来ると思います。
Stayed 1 night in Mar 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高でした！
Stayed 1 night in Mar 2025

6/10 Okay

MITSURU

Travelled with family
Stayed 1 night in Mar 2025

6/10 Okay

Yasunori

Travelled with family
Disliked: Staff & service, amenities
チェックインの時にすでにカードで支払い済みなのにもう一度請求されそうになった レストランは、17時の開店10分前についても50組くらい並んでいてとてもゆっくり食事できる環境では、なかった
Stayed 1 night in Mar 2025

8/10 Good

reiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

混雑してます。

チェックイン時の混雑で30分待ち、夕食は2時間待ち、もう少し何とかならないんでしょうか。金額を考えると今度から夕食無しのプランの方が良いかなと思えてしまいます。
Stayed 1 night in Mar 2025

10/10 Excellent

Chuta

Stayed 1 night in Feb 2025

6/10 Okay

Kimiyo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

MAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
チェックインの際、たくさんの行列ができているのにも関わらず、フロントで対応しているスタッフは2名。2名でこの大人数を対応するなんて、それはチェックインに時間がかかるわけだと、着いて早々にウンザリしました。 口コミ通り食事の待ち時間が長すぎる。 くつろぐために来たのに、食事の待ち時間を気にして行動しないといけなかったので、全然安らげなかった。 食事の待ち時間が長いという口コミが多数あるのせいで、宿泊者が全体的にピリピリした雰囲気を感じてやだった。列に割り込む自己中心的な宿泊者も多く、食事の時間が本当に憂鬱だった。 泊まった結果、もう来ない。という感想で家族全員一致。
Stayed 1 night in Feb 2025