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Hilton Knoxville

3.5 star property

Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Property video
65-inch LCD TV with satellite channels, TV, pay films
Superior Room, 2 Queen Beds, City View
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, Tennessee Theatre
    ‪3 min walk‬
  • Place, Market Square
    ‪3 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, Multiple Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(155 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(183 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Knoxville

With a stay at Hilton Knoxville, you'll be centrally located in Knoxville, just a 4-minute walk from Knoxville Convention Center and 9 minutes by foot from University of Tennessee. .This hotel is 0.7 mi (1.2 km) from Neyland Stadium and 1.2 mi (1.9 km) from Thompson–Boling Arena.

What's nearby

  • Knoxville Convention Center - 3 min walk - 0.3 km
  • Tennessee Theatre - 3 min walk - 0.3 km
  • Market Square - 3 min walk - 0.3 km
  • World's Fair Park - 4 min walk - 0.4 km
  • Sunsphere Tower - 4 min walk - 0.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 18 min drive

Restaurants

  • ‪J.C. Holdway - ‬3 min walk
  • ‪The Market Cafe - ‬1 min walk
  • ‪Nama Sushi Bar - Downtown Knoxville - ‬5 min walk
  • ‪Tupelo Honey - ‬4 min walk
  • ‪The French Market Creperie - ‬2 min walk

About this property

Hilton Knoxville

Hilton Knoxville offers 320 accommodations with safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 320 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy southern cuisine at Marble City Kitchen, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Knoxville? This hotel has 16000 square feet (1486 square meters) of space consisting of conference space and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Marble City Kitchen - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Firefly - Onsite bar. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 37 per night; includes in/out privileges)
  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Limited number of on-site valet and self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 50 lbs per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 37.00 per night (in/out privileges)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Hotel Knoxville

Hilton Knoxville

Knoxville Hilton

Hilton Knoxville Hotel Knoxville

Knoxville Hilton Hotel

Hilton Knoxville Hotel

Hilton Knoxville Hotel

Hilton Knoxville Knoxville

Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1174 out of 2014 reviews
Rating 8 - Good. 427 out of 2014 reviews
Rating 6 - Okay. 249 out of 2014 reviews
Rating 4 - Poor. 91 out of 2014 reviews
Rating 2 - Terrible. 73 out of 2014 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great from Check-in to check-out.
Stayed 1 night in Feb 2026

8/10 Good

Alexander

Stayed 2 nights in Oct 2025

10/10 Excellent

JOHN N

Liked: Cleanliness, amenities
Good downtown location. Nice restaurant attached.
Stayed 3 nights in Feb 2026

8/10 Good

Jim

Liked: Staff & service, amenities
Great location
Stayed 2 nights in Feb 2026

2/10 Terrible

katherine

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel smell so strongly of a horrible air freshener. If you have any chemical sensitivity beware. People in the lobby were coughing from it. We spoke to the front desk and they said they were aware of it and its part of the ventilation and they can't control it.
Stayed 1 night in Feb 2026

10/10 Excellent

Amgela

Liked: Cleanliness
Friendly staff
Stayed 1 night in Jan 2026

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff was courteous. We also enjoyed having the Starbucks available inside the hotel!
Stayed 2 nights in Feb 2026

8/10 Good

Mike

Liked: Cleanliness
Front desk staff was awesome. The air handling unit in our room was squeaky, even after a maintenance call and our keyless entry lost power. Not really anyone’s fault, just lessened the experience.
Stayed 2 nights in Jan 2026

8/10 Good

Jennifer

Stayed 2 nights in Feb 2026

10/10 Excellent

jose a

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

hector

Stayed 2 nights in Feb 2026

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service
Ther rooms were comfortable and nice, walking distance to everything we needed.
Stayed 2 nights in Feb 2026

6/10 Okay

Cheryle

Travelled with family and small children
Disliked: Amenities
The rooms were very outdated. Bathroom door look deteriorated, curtains and room carpets were dirty. Heating/cooling wasn’t able to keep up and very loud. Not enough electrical available for multiple c-pap machines. We were charged too high for garage parking which we weren’t made aware that we would pay extra to park and valet took forever to get our vehicles to the point we had to get our own.
Stayed 2 nights in Feb 2026

10/10 Excellent

April

Stayed 2 nights in Feb 2026

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Older room. Dripping tub facet. We've stayed in Hilton Garden Inns in much better condition.
Stayed 2 nights in Feb 2026

6/10 Okay

Kristen

Stayed 1 night in Feb 2026

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was nice. Water bottles in lobby were insane in price. Bed was very uncomfortable.
Stayed 2 nights in Feb 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 2 nights in Feb 2026

4/10 Poor

Jonathan

Business traveller
Liked: Cleanliness
Room was cancelled as a no show even though I had checked in through the app two days prior to arrival. Rebooked room had a new HVAC unit that wasn't hooked up to the thermostat which wasn't a big deal, but wasn't told and there was nothing in the room communicating that. Had the heat on 60 as low as it could go but room temperature was over 70. Went to open the cabinet where the refrigerator is and the door came completely off. They also charged me extra for the no show. Front desk couldn't straighten out charges so going to have to spend time contacting customer service.
Stayed 5 nights in Feb 2026

10/10 Excellent

Victoria

Stayed 2 nights in Jan 2026

8/10 Good

Forrest

Stayed 1 night in Jan 2026

8/10 Good

Mamoun

Stayed 1 night in Feb 2026

6/10 Okay

charlie

Stayed 1 night in Nov 2025

10/10 Excellent

Robin, Albertville

Liked: Cleanliness
Great stay.
Stayed 1 night in Jan 2026

6/10 Okay

Kimberley

Liked: Cleanliness, staff & service
Disliked: Amenities
Elevators were very slow, room was just ok. A little dated, but overall it was a good location.
Stayed 2 nights in Jan 2026