4/10 Poor
Justin
Business traveller
8 Aug 2025
Disliked: Staff & service, property conditions & facilities
Couldn't pay me to stay here
When arrived, they had the unload awning blocked with cones, while it was raining. There was no visible work done or cleaning (in the rain?). The clerk spoke very broken English, which is fine, when you're not dealing with front facing customers. The lobby has a potpourri scent on level 10, almost too strong to handle. After getting checked in, I go to my car in the rain with a luggage cart, get back to hotel, ask where the elevator was, to be told there wasn't one. I asked to be switched to a bottom floor due to being alone with roughly 6 bags to bring in (for work), and was met with a very disgruntled resistance. I'm not the nicest with confrontation, so I said never mind. Once I got to my room, which smelled of smoke, they had it set to a 78* which I went to turn down the ac...only to discover the buttons are so damaged you have to finagle very hard to work. Told the desk clerk, rebelled switching rooms again, and he'll send maintence. 20 mins goes by, I have to back down again due to no one showing up. No issues during the stay as I wasn't in the room much outside of having 4 tv channels that barely worked, and no outlets for charges anywhere near the bed. The room phone had no cable to call the desk if needed. Bathroom was clean lol. Finally, on check out, my key cards stopped working at 10:50am (check out 11), and went to desk (new clerk), who pretty much grilled me with attitude on WHY the cards stopped working, almost as if I did something to them.
Justin
Stayed 3 nights in Jul 2025