Despite two seperate telephone calls to the hotel to request a room close to the accessible room we had reserved for our son, on arrival we were on the 5th floor and our son was on the 18th floor! Fortunately, the hotel was able to accommodate us both on the 15th floor. However, the rooms were adequate but somewhat lacking in the comfort expected from paying £200 a night! Breakfast was extra and also a tad disappointing, though the Tea was excellent! Lifts are SLOW and random. Wheelchair access and egress is through a FIRE EXIT, there is NO parking at the hotel and nearest parking is a 5 minute walk but will take 20-30 mins to drive to! The accessible room was very good but some of the equipment was missing or broken. We were offered a refund on departure - but as yet, 10 days later - no refund has arrived! If you must stay here, the train station is right across the road, so come by train!