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The Walper Hotel, part of JdV by Hyatt

4.0 star property

Photo gallery for The Walper Hotel, part of JdV by Hyatt

Lobby sitting area
Reception
2 restaurants, lunch served
Terrace/patio
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
  • Housekeeping
  • Gym

Explore the area

View map
20 Queen St S., Kitchener, ON, N2G 1V6
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪4 min drive‬
  • Place, University of Waterloo
    ‪7 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(23 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.6 out of 10
Exceptional
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, City View

Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Historic)

Suite (Historic)

Suite (Historic)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Urban)

Suite, 1 King Bed (Urban)

Suite, 1 King Bed (Urban)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed (Urban)

Suite, 1 Queen Bed (Urban) | Living area

Suite, 1 Queen Bed (Urban)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, individually furnished

Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Room, 1 King Bed, Accessible (Shower)

Room, 1 King Bed, Accessible (Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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Exterior

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includes taxes & fees
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About the area

Kitchener

With a stay at The Walper Hotel, part of JdV by Hyatt, you'll be centrally located in Kitchener, within a 15-minute drive of University of Waterloo and St Jacobs Farmers Market. .This hotel is 0.1 mi (0.1 km) from TheMuseum and 0.1 mi (0.1 km) from Conrad Centre for the Performing Arts.

What's nearby

  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 4 min drive - 2.6 km
  • Wilfrid Laurier University - 6 min drive - 4.7 km
  • Bingemans - 6 min drive - 5.1 km
  • University of Waterloo - 7 min drive - 5.1 km

Getting around

  • Kitchener Station - 14 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 17 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬2 min walk
  • ‪Lucero Canteen - ‬2 min walk
  • ‪Casa Toro 88 - ‬3 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Yo Sushi - ‬3 min walk

About this property

The Walper Hotel, part of JdV by Hyatt

Victorian hotel with 2 restaurants and a 24-hour fitness center
The Walper Hotel, part of JdV by Hyatt offers 92 accommodations with iPod docking stations and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 48-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 92 individually furnished guestrooms, featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this Victorian hotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite to eat at TWH Social, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Planning an event in Kitchener? This hotel has 8000 square feet (743 square meters) of space consisting of conference space and 4 meeting rooms. Self parking (subject to charges) is available onsite.
TWH Social - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive smart lock details
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay, plus a one-time cleaning fee of CAD 75
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 40.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 23.00 per day (in/out privileges)
  • Nearby parking fee: CAD 18 per day (427 ft away)
  • Pet fee: CAD 75 per accommodation, per stay plus CAD 75 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Walper
Walper Hotel
Walper Hotel Kitchener
Walper Kitchener
Walper Terrace Kitchener
The Walper Hotel Kitchener, Ontario
The Walper Hotel
The Walper Hotel part of JdV by Hyatt
The Walper Hotel, part of JdV by Hyatt Hotel
The Walper Hotel, part of JdV by Hyatt Kitchener
The Walper Hotel, part of JdV by Hyatt Hotel Kitchener

The Walper Hotel, part of JdV by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1012 reviews
Rating 8 - Good. 237 out of 1012 reviews
Rating 6 - Okay. 73 out of 1012 reviews
Rating 4 - Poor. 25 out of 1012 reviews
Rating 2 - Terrible. 25 out of 1012 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shih Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint with warm staff. Loved the shower.
Stayed 2 nights in Jun 2025

10/10 Excellent

George, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility and service. Many thanks!
Stayed 1 night in Jun 2025

10/10 Excellent

Sinduja

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was perfect. Just a 1 min walk from our event.
Stayed 1 night in Jun 2025

8/10 Good

Aleksandra

Business traveller
I recently stayed two nights at the Hyatt. The location was great, and the receptionists were nice. I also appreciated the excellent shower. However, there were a few issues. The towels were changed selectively, and the TV in my room was blinking severely and wasn't fixed by checkout, despite me reporting it. The room was a bit dark, and the bed lamps were positioned awkwardly, making it difficult to read in bed. While I enjoyed some aspects of my stay, I feel Hyatt could improve on these details.
Stayed 2 nights in Jun 2025

10/10 Excellent

Valentin

Stayed 2 nights in May 2025

6/10 Okay

Josh

Stay was good the processing time for the incidental fee is annoying though
Stayed 1 night in Jun 2025

10/10 Excellent

C-Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very good at accommodating our issues.
Stayed 3 nights in May 2025

10/10 Excellent

Ted

Staff was great, room very nice and clean
Stayed 1 night in Jun 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great vibe and lobby. Bar on second floor very good. Staff good. Phone didn’t work. Carpets and washroom floors weren’t exactly clean and streets were noisy with street racing. Downtown now has panhandlers and people struggling in many ways in foyers and such which reflect changes to the community and it the facility.
Stayed 1 night in Jun 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was bc absolutely stunning! It was super comfortable, quiet, and clean! I would definitely stay there again.
Stayed 1 night in May 2025

6/10 Okay

Saseela

Stayed 1 night in May 2025

10/10 Excellent

Mingxing

Liked: Cleanliness, amenities, property conditions & facilities
The property is good, old fashioned spacious, big room with good facilities
Stayed 3 nights in May 2025

6/10 Okay

Yijun

Travelled with family
Liked: Cleanliness
The front desk staff were great — friendly, welcoming, and helpful. No complaints there. However, I booked a City View room specifically for the view, which was a big part of why I chose this hotel. The room I got (Room 306) had no city view at all — it faced the other side of the building with a wall right outside the window. It felt misleading and disappointing. On top of that, the shower design in the washroom wasn’t practical. The door didn’t block water properly at the bottom, so water leaked out and soaked the floor towel and my slippers that I’d left just outside the shower. Overall, it didn’t match what was advertised, and I left feeling like I didn’t get what I paid for. I hope the hotel looks into this and makes sure guests actually receive the room type they book.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice property
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Friendly staff, clean rooms with great temperature control and amenities. Shoutout to the staff for helping me with keeping a bouquet of flowers cool in a fridge they had until I needed them. As well as setting aside a piece of clothing I forgot in the room so I could return and retrieve them.
Stayed 2 nights in May 2025

8/10 Good

Meng-Ting

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The TV is not working properly
Stayed 1 night in May 2025

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service
Skip to content Open sidebar ChatGPT You said: Can you please reword this Hotel review where needed so it doesn't mention specific people: I witnessed the General Manager berating and disrespecting a young mother in front of her young daughter. It was appalling to witness...it appeared the young mother was just requesting a reimbursement that was promised to her by a a manager the day before. The General Manager refused to uphold and acknwledge the committment. He then called the police on the woman who didnt raise her voice once during the interaction while he yelled and continued to berate her. This Hotel is more luxury and the service should be reflective of this. I will not stay at a Hyatt or associated hotel again. ChatGPT said: Certainly, here is a revised version of your hotel review with the focus on the incident rather than specific individuals: I witnessed a deeply troubling interaction at this hotel involving a staff member and a guest—a young mother accompanied by her child. The guest appeared to be calmly requesting a reimbursement that had been promised to her the previous day by hotel management. Instead of resolving the matter professionally, the staff member responded with hostility and disrespect, speaking loudly and harshly while the guest remained composed throughout. Shockingly, the situation escalated to the point where the police were called, despite the guest's calm demeanor. Given the hotel’s luxury status, I expected a much higher standard of pr
Stayed 1 night in May 2025

2/10 Terrible

Michael

Stayed 2 nights in May 2025

8/10 Good

shabbir

Stayed 1 night in Apr 2025

8/10 Good

Chris

Stayed 1 night in Apr 2025