4/10 Poor
Nancy
27 Oct 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They do not have enough staff. No one answered our phone calls in the weeks before we arrived after we booked.The breakfast staff was helpful and pleasant though. The room itself was clean and the bed comfortable, but the rugs were bare, worn, and a bit unsafe where they had permanent roles in them from overuse.The bathroom did not have adequate space for toiletries and the towels were thin and seemed old. Steps leading down to the bathroom from the main level had a shakey banister. The heating system worked, but was convoluted, with the thermostat hidden from view by the tv screen. It was described as a luxury room and maybe one day it was, but presently it just seemed old. It was not luxury level at all. We did not bring our passwords for tv and could only get into You Tube, not even local stations. We would never go back and never recommend it until renovations occurred.
Nancy
Stayed 1 night in Oct 2025