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The Palms Hotel

3.0 star property

Photo gallery for The Palms Hotel

Property grounds
Deluxe King Room (Not Pet Friendly)
Front of property
Free daily continental breakfast
Front of property – evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

View map
820 White St, Key West, FL, 33040
  • Place, Duval Street
    ‪14 min walk‬
  • Place, Southernmost Point
    ‪17 min walk‬
  • Place, Mallory Square
    ‪4 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(39 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(67 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

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The price is AU$246
includes taxes & fees
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About the area

Key West

A stay at The Palms Hotel places you in the heart of Key West, within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum. .This guesthouse is 1.1 mi (1.8 km) from Southernmost Point and 1.4 mi (2.3 km) from Mallory Square.
View more Guest houses in Key WestOpens in a new window

What's nearby

  • Duval Street - 14 min walk - 1.2 km
  • Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
  • Southernmost Point - 17 min walk - 1.5 km
  • Mallory Square - 4 min drive - 2.0 km
  • Smathers Beach - 4 min drive - 2.3 km

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Sandy's Café - ‬5 min walk
  • ‪El Siboney Restaurant - ‬10 min walk
  • ‪Dions Truman & White - ‬2 min walk
  • ‪Dairy Queen - ‬8 min walk
  • ‪Mangia Mangia - ‬8 min walk

About this property

The Palms Hotel

Victorian guesthouse with free breakfast and an outdoor pool
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 32 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include ceiling fans, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this Victorian guesthouse include complimentary wireless internet access, concierge services, and a picnic area.
Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8 AM to 10:30 AM.
Featured amenities include a computer station, multilingual staff, and luggage storage. Limited parking is available onsite.
A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 45 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1004 reviews
Rating 8 - Good. 253 out of 1004 reviews
Rating 6 - Okay. 104 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 20 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Talena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice The workers there work very hard to keep the place spotless breakfast in the morning was great The pool bar was fun rooms are clean On site parking is very limited so you have to park on the street
Stayed 3 nights in Aug 2025

10/10 Excellent

THOMAS, Cape Coral

Stayed 4 nights in Aug 2025

10/10 Excellent

THOMAS, Cape Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. A little distant from the happenings.
Stayed 4 nights in Aug 2025

10/10 Excellent

Samantha Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming historic hotel.. at edge of old town. Walkable bikable etc. Beds good, our room was spacious (double queen). Unique experience. Breakfast fine, substantial (hot/cold). Small staff I guess.. sometimes late aft or evening no one in office which was mildly annoying as stopped us from doing a few things or waiting - aka getting pool towels, renting a hotel bike one time.. But overall would recommend. Good value for low/mid-price hotel (off-season anyway). Pool like many pools pretty small, maybe enjoyable for kids.. Wasn’t there for pool. Parking can be problematic, 4 spaces in back, even in off season we had to search side streets a lot one night when we lost our hotel spot. Sadly pool bar and happy hour closed when there (off season mid week), too bad as was feature looking forward to. Could buy drinks in office instead and take to pool, but not that ‘resort feeling.’
Stayed 2 nights in Aug 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Excellent place to stay! Comfy beds and clean rooms. Staff is great too!
Stayed 3 nights in Jul 2025

2/10 Terrible

Natalja

Disliked: Amenities
Period
Stayed 1 night in Aug 2025

8/10 Good

Dulce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a bit noise, you can hear the other guests.
Stayed 1 night in Aug 2025

8/10 Good

Rebecca Robyn

Travelled with partner
Liked: Cleanliness, staff & service
We had a pleasant stay. The pool and breakfast were satisfactory and simple. We did not have a chance to enjoy tiki bar. The charm of the building is nice. Our room was comfortable however our shower didn’t work at first and had to use the room next door. Our shower also had someone’s hair it as well. The shower itself could use a lot of updating but served our purpose although minimal water pressure. The young lady who helped us was very accommodating. We came to relax and have some fun and we did. We never use room service so I can not comment. We rented bicycles for a day and enjoyed they were rented on site.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and the room was cute!
Stayed 1 night in Aug 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and cozy boutique hotel, friendly staff!

Neat little boutique hotel. We enjoyed our stay here and would stay here again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ivan

Travelled with family
Clean, quiet and close to the action… Will stay ther again
Stayed 3 nights in Jul 2025

8/10 Good

Timothy

Stayed 4 nights in Jul 2025

8/10 Good

Elissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Alain

Liked: Cleanliness, amenities, property conditions & facilities
Great staying
Stayed 1 night in Jul 2025

10/10 Excellent

L.

Stayed 1 night in Jul 2025

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for bachelor party. Would recommend if you are looking for a central location
Stayed 3 nights in Jun 2025

8/10 Good

Stephen

Travelled with family
Liked: Property conditions & facilities
The room was a bit too small but it was clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

J Evan

Stayed 4 nights in Jul 2025

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

irina

Love the room breakfast can be better
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Isidro

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Jun 2025